Lundgren Honda of Auburn is a family owned and operated Honda dealership celebrating over 50 years of business in the Worcester County area. We offer a stress free shopping environment for a great customer experience. Our 58,000 sq ft state-of-the-art facility offers unrivaled customer amenities, two express oil change pit lanes, a full service café and a clean and comfortable child's play area fully stocked with games and toys, just to name a few! All of this, combined with our Lundgren Advantages, promises to provide our customers with a sales and service experience unmatched in Central Massachusetts!

We are looking for someone who enjoys making the lives of people better just as much as we do!

Position Overview:

As a Customer Specialist you will play a crucial role in gathering valuable insights from our customers. Your primary responsibility will be to survey and communicate with every customer who visits our service and sales locations. Your friendly voice, excellent organizational skills, and ability to engage with people will be essential for success in this role.

RESPONSIBILITIES

Customer Interaction:

• Call or text every customer who visits our stores.
• Gather feedback on their experience, satisfaction levels, and any concerns they may have.
• Maintain a positive and professional demeanor during interactions.

Data Collection and Reporting:

• Use specialized tools and databases to record survey responses accurately.
• Compile and organize survey data for analysis.
• Prepare regular reports summarizing customer feedback and trends.

Voice and Personality:

• Exhibit excellent communication skills, both written and verbal.
• Convey a friendly and approachable demeanor to put customers at ease.
• Adapt your communication style to suit different customer preferences.

Organization and Time Management:

• Prioritize survey calls and texts efficiently.
• Maintain a well-organized system for tracking customer interactions.
• Meet daily or weekly targets for survey completion.

QUALIFICATIONS

• Previous experience in customer service, telemarketing, or survey administration.
• Strong interpersonal skills and pleasant phone manner.
• Proficiency in using communication tools.

Additional Skills (A Plus):

• Familiarity with email, newsletters, survey distribution and databases.

If you are looking for a rewarding postion in a friendly atmosphere, apply to join our growing, friendly team!

Job Type: Full-time

Pay: From $17.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to Commute:

• Auburn, MA 01501 (Preferred)

Ability to Relocate:

• Auburn, MA 01501: Relocate before starting work (Preferred)

Work Location: In person