DUTIES AND RESPONSIBILITIES:

Essential Functions

• Conduct product demonstrations for customers both in-person and virtually
• Educate fleet managers and spec writers on the Code 3 product offering
• Oversee the “test and evaluation” program with fleet customers
• Negotiate and obtain appropriate approval for special pricing to customers
• Answer customer questions regarding product, installation, complaints, etc.
• Provide technical product installation support for customers
• Review and recommend changes to product installation sheets
• Support Sales Managers on new bids and crossing specs
• Communicates via phone and e-mail with internal and external customers
• Builds and maintains customer relationships
• Assist Engineering and Project Managers with Production Parts Approval Process (PPAP) submissions for OEM Customers
• Work with Engineering and Project Managers on special builds for prototypes/samples
• Provides product training and guidance to Sales team members and customers
• Assists with new product field testing and installations
• Communicate product improvements and minimize the impact to the customers
• Performs other job-related duties as assigned

QUALIFICATIONS:

Required

• High school diploma or equivalent education required
• Ability to learn the ESG products and/or services with demonstrated proficiency
• Must be energetic and possess a customer service-oriented focus
• Must be willing to travel 50-75% of the time
• Excellent problem-solving and decision-making skills
• High degree of confidentiality
• Ability to work effectively under pressure
• Ability to communicate professionally, both verbally and in writing, with a wide variety of internal and external users and any level
• Experience using MS Windows applications, including Outlook, Excel, and Word
• Good math skills (e.g., adding, subtracting, percentages, etc.)

Desired

• Associates or Bachelor’s degree preferred
• Experience working in the automotive/mobile electronics field preferred

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.

Office: While performing the duties of this job, the team member is regularly required to talk or hear. The team member frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.