Quick Lane Service Advisor

We are looking for an enthusiastic, community-oriented Quick Lane Service Advisor to join our growing dealership's service team. Service Advisors assist in delivering remarkable experiences to our customers and are responsible to provide intake, consultation and advice regarding service and maintenance to our customers. They offer logical diagnostic services or repairs in response to the customer's concerns. Provide accurate estimates for all the services or repairs recommended.

To be successful as a Service Advisor, top candidates will be fun, loyal, empathetic, professional and personable individuals, with a passion for great customer service.

Service Advisor Responsibilities:

• Responding to incoming calls
• Greeting and assisting customers, and treating all clientele with courtesy and respect.
• Logging customer details and comments in our system.
• Asking questions to assist in diagnostics of vehicle issues.
• Tracking progress of each vehicle service.
• Adhering to all company policies and procedures.
• Answering customers' questions regarding vehicle repairs and assessed costs.
• Accepting payments from customer upon completion of services.
• Ensuring potential customers are aware of any promotions.
• Assisting with various other tasks at the dealership.

Service Advisor Requirements:

• Good written and verbal communication skills.
• Highly organized, with an ability to learn quickly.
• Proficient with Microsoft Office software and the internet.
• Professional and personable demeanor.
• Driver's License with acceptable driving record.
• Ability to pass a criminal background check.

Benefits:

• Health insurance (Employer currently pays 90% of premium)
• Dental insurance
• Vision insurance
• 401k
• Employee Discounts
• Paid Time Off/Holidays
• Holiday Savings Plan
• Employee Demo Program
• Employer Donation Matching
• Employee Referral Program
• Paid Training Opportunities
• Employee Assistance Program

Salary: $18.00 per hour

Schedule:

• Full Time
• Day shift (Tuesday through Saturday)

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

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