About us:

Lulu Teamline is a unique business consulting firm that focuses on branding, brand presence, consumer top of mind, and customer loyalty in order for our clients to gain positive brand awareness, increased revenue, and an expanded market share.

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Salary:

$18-$29 per hour

Responsibilities:

• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication 'scripts' when handling different topics
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Guide callers through troubleshooting, navigating the company site or using the products or services

• Strong phone and verbal communication skills along with active listening
• Familiarity with CRM systems and practices
• Customer focus and adaptability to different personality types
• High school degree

• Complete insurance coverage includes medical, dental, vision and more.
• 401(k) with 5% employer match.
• Paid holidays and generous paid time off.
• Tuition Assistance Program that covers professional continuing education.