Role Purpose Statement

We are seeking a dynamic and experienced Food Department Operations Supervisor to join our team. The successful candidate will oversee the day-to-day operations of our food department, ensuring efficiency, quality, and compliance with company standards and regulations. This role requires strong leadership skills, excellent organizational abilities, and a passion for delivering outstanding service.

Main Accountabilities

• Supervise and coordinate all activities within the food department, including but not limited to food preparation, cooking, packaging, and presentation.
• Monitor inventory levels and order supplies as needed to maintain optimal stock levels while minimizing waste.
• Train, mentor, and motivate staff to uphold high standards of performance, professionalism, and customer service.
• Develop and implement operational procedures and protocols to enhance efficiency, safety, and quality control.
• Conduct regular inspections of equipment, facilities, and workspaces to ensure compliance with sanitation and safety regulations.
• Collaborate with other departments, such as procurement, marketing, and sales, to optimize product offerings, promotions, and sales strategies.
• Manage scheduling, payroll, and staffing requirements to meet operational needs while controlling labor costs.
• Analyze performance metrics and financial data to identify areas for improvement and implement corrective actions as necessary.
• Resolve customer complaints and inquiries promptly and effectively, demonstrating a commitment to customer satisfaction.
• Stay current with industry trends, regulations, and best practices to drive continuous improvement and innovation within the food department.

Knowledge, Skills and Experience

• Experience in hospitality management, culinary arts, business administration, or a related field preferred.
• Proven experience in food service operations, with experience in a supervisory or managerial role.
• Strong knowledge of food safety standards, regulations, and best practices.
• Excellent leadership, communication, and interpersonal skills.
• Ability to work efficiently in a fast-paced environment and adapt to changing priorities.
• Proficiency in Microsoft Office suite and familiarity with inventory management software is desirable.
• ServSafe certification or equivalent is a plus.