Are you a leader and a team player? Are you a solution-oriented and passionate about continuous improvement? Are you a leader who can motivate a team to provide an excellent client experience? Are you interested in being part of a team that is working to scale and grow? Are you interested in being part of a team that is working to transform and do things differently? Are you passionate about serving clients, adding value, improving processes/systems, and developing individuals to help advance their careers?

If so, LPL Financial is the place for you!

Excited to learn more? If so, then this could be the role for you!

LPL Financial (Nasdaq: LPLA) was founded on the principle that the firm should work for the advisor, and not the other way around. Today, LPL is a leader* in the markets we serve, supporting more than 18,000 financial advisors, 800 institution-based investment programs and 450 independent RIA firms nationwide. We are steadfast in our commitment to the advisor-centered model and the belief that Americans deserve access to personalized guidance from a financial advisor. At LPL, independence means that advisors have the freedom they deserve to choose the business model, services, and technology resources that allow them to run their perfect practice. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors, so they can take care of their clients.

Job Overview:

The ideal candidate will have a strong attention to detail, excellent verbal and written skills and be a team player with a positive attitude. Responsibilities include reconciling, processing and statusing of transfers. In addition, the senior operations specialist will be responsible for the ongoing assessment, tracking and reporting of quality and accuracy of assigned processes. Provide outstanding service while acting as a resource to internal and external business partners handling escalated items, and assisting with information distribution.

Responsibilities:

• Review, research, reconcile and/or process transfer requests and be able to expedite requests within the service level expectations. Must be able to work at computer workstation for the majority of the day. Attention to detail and problem solving skills are extremely important. 
• Effectively communicate verbal and written pertinent information to Financial Advisors and contra firms on the status of the transfer requests/fails or any additional requirements that may be needed to complete the transfer. The qualified candidate must be able to handle inbound and outbound calls and display utmost professionalism. 
• Assists with questions from internal departments and Service Center as well as assisting with information distribution to various internal and external business partners.
• Provides information to assist in giving feedback to employees and in the training of employees.
• Ensures proper application of and compliance with internal and regulatory standards, guidelines and procedures.
• Acts as a resource to the department and be able to apply complex knowledge of the overall transfer process for inquiries received from internal and external customers and vendors about the overall transfer process.
• Participation in various projects and/or assignments as required.
• Subject matter expert on operational policies and procedures with extensive experience in mutual funds.

What are we looking for?

We want a strong collaborator who has excellent communication skills, someone who can deliver a world-class client experience. We are looking for people who thrive in a fast-paced environment, are client-focused, team oriented, and are able to execute in a way that encourages creativity and continuous improvement.

Requirements:

• Minimum of two years in brokerage/financial services client-facing or operations experience (comparable experience may be considered)
• MS Office experience

Core Competencies:

• Must have excellent verbal, listening, and written skills
• Excellent phone communication skills
• Extremely organized
• Adaptive and flexible
• Ability to multi-task in a fast-paced environment
• Leads by example and ensures a high-quality client experience

Preferences:

• Bachelor’s degree; preferably in business, accounting, or finance