Description

Job Location is Remote within the US

JOB SUMMARY

This role is directly responsible for the timely collection of client payments to meet corporate receivable deadlines. 

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

· Conducts custom collection campaigns for each customer that may consist of email, phone call and/or mail correspondence to facilitate payment and resolve past due amounts.

· Accountable for reducing delinquency of assigned accounts.

· Documents all collection activity; maintains, organizes and responds to all correspondence, communication and/or verbal inquiries from all relevant parties. 

· Performs customer reconciliations when necessary.

· Resolve customer discrepancies and short payments. 

· Responsible for creating appropriate adjustments, write-offs, and refunds accurately and timely.

· Processes credit memos.

· Recommends bad debt allowances.

· Processes credit card and/or PayPal payments. 

· Enlists the efforts of sales, legal and senior management when necessary to accelerate the collection process. 

· Establishes and maintains effective and cooperative working relationships while providing excellent customer service.

· Understands and adheres to all policies and procedures.

· Other tasks and duties as assigned.

Requirements

EDUCATION AND EXPERIENCE:

EDUCATION: 

Minimum: High School Diploma or Equivalent

Preferred: Associates Degree in Business

EXPERIENCE:

· Minimum: 5 years of collections experience with proven results in a mid-size service firm specializing in insurance or legal related services.

QUALIFICATIONS:

The requirements listed below are representative of the knowledge, skills, and/or abilities required for this position: 

· Proven ability to deliver significant collections results

· Knowledge and experience in Billing and Collections procedures. 

· Accounts Receivable knowledge/experience a plus. 

· Proven ability to overcome obstacles and obtain results.

· Proficient in Microsoft Office Suite

· Ability to successfully maintain client relationships while delivering on collections requirements

· Team player with the ability to work independently and with minimal supervision.

· High degree of accuracy, detail orientation, thoroughness, and confidentiality.

· Strong oral and written communication skills.

· Well organized and a self-starter.

· Strong problem-solving skills.

· Ability to meet deadlines.

· Ability to prioritize and manage multiple responsibilities.

· Strong work ethic.

PHYSICAL REQUIREMENTS: 

• Talking. Expressing or exchanging ideas by means of the spoken word. Those activities in which individual must convey detailed or important spoken instructions to other team members accurately or quickly. 
• Hearing. Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound. 
• Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. 
• Close visual acuity for preparing and analyzing data and figures; viewing a computer terminal; extensive reading; visual inspection. 
• Subject to environmental conditions for activities that occur inside.

EQUAL EMPLOYMENT OPPORTUNITY:

Lowers Risk Group provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, pregnancy, gender identity, sexual orientation, status as a Vietnam-era, special disabled veteran or other veteran, or any other status or characteristic protected by applicable federal, state and/or local laws. 

AT WILL EMPLOYMENT:

Lowers Risk Group is an “At Will” employer and nothing within the job posting or description should be construed as an offer or guarantee of employment.

Lowers Risk Group reserves the right to modify, interpret or apply the job description in any way the company desires and the job description is not a contract for employment.

Any offer of employment is conditional upon the successful completion of a background investigation and drug screen.