The Patient Care Coordinator (PCC) plays a critical role in providing exceptional customer service to our patients by being one of the first points of contact. We are looking for a friendly and enthusiastic candidate who can join our dynamic team and help ensure that our patients have a seamless experience from the moment they first contact us.In this on-site, patient-facing role, the PCC will be responsible for an array of front desk functions for patients receiving services at Lowell CHC. The PCC will provide support, education, and guidance on the healthcare process, register members with accuracy and efficiency, check out and schedule appointments and provide patients with information regarding their rights and responsibilities. The PCC will also collaborate with other members of the healthcare team to provide personalized care to each member.

Essential Duties and Responsibilities:

• Ability to welcome patients and visitors in a friendly and courteous manner and provide direction and assistance as needed.
• Gathers and enters demographic information including insurance, financial and communication preferences according to established protocol.
• Alerts clinical staff to patient’s arrival (including walk-in patients) according to practice protocol.
• Oversees reception area, ensuring that potential delays are communicated to patients and ensuring that the area is neat and orderly.
• Scheduling, canceling, rescheduling or reassigning of appointments as needed.
• Practices proper telephone technique and etiquette according to Lowell CHC protocol.
• Assists with patient’s requests and with completion of required forms and necessary information.
• Educates patients about their rights, responsibilities, and health center services.
• Verifies and updates insurance coverage, and connects patients with health benefits as needed.
• Completes pre-registration tasks, system work queues, and financial requests to ensure a smooth revenue cycle process.
• Promotes the patient portal and enrolls patients.
• Processes credit card payments, records transactions, and completes end-of-day cashiering duties.
• Maintaining patient confidentiality and upholding privacy and dignity standards.
• Providing courteous, friendly, efficient, and professional customer service at all times.

Education & qualifications:

• Graduation equivalent to the completion of high school
• At least one- year experience in a customer service related position, preferably in a health care setting
• Experience with Electronic Medical Records is strongly preferred.
• Excellent interpersonal and communication skills
• Strong customer service skills, including empathy, active listening, and the ability to work well with others.
• Ability to work independently and as part of a team.
• Excellent written and verbal communication skills.
• Cultural sensitivity and understanding of multi-cultural perspectives, beliefs, and practices.
• Detail-oriented, with the ability to multi-task in a fast-paced environment.
• Proficient in data entry, computer, and phone skills.

Responsibility, Skills, and Difficulty of Work:

• Recognizes the needs and concerns of people within their cultural framework, and maintains constructive relationships in dealing with them
• Understands the Center’s relationship with the community and maintains positive image and relationship
• Maintains strict confidentiality / HIPAA compliant
• Maintains open communication with the Physicians, Therapists / Clinicians, Nurse Practitioners , Nurse Manager, and other staff
• Coordinates care of patient, referring to appropriate community resources
• Works independently in the absence of supervision
• Self-motivated and flexible to daily patient schedule/and or center needs

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.