54 Market Delivery Asst. Manager - XDT Jobs in Salem, OR
Lowe's is Hiring a Market Delivery Asst. Manager - XDT Near Salem, OR
The Market Delivery Assistant Manager - XDT is primarily responsible for ensuring Delivery Customer Satisfaction through service and quality control standards for customers in a specific market for product purchased through Lowe’s Retail Stores or Lowe’s Online. Daily interactions will include coordination between the XDT (Cross Dock Terminal), 3PL delivery, Bulk Distribution Centers (BDCs), and Lowe's stores. This position works closely with cross-functional business units, including store operations to identify and implement solutions that support successful home delivery operations, all while acting as an advocate for customers.
Responsibility Statements
- Oversees a market-based ASA (Administrative Service Associate) team responsible for supporting final mile delivery operations including performance monitoring, inbound call monitoring, customer service escalations, issue identification and resolution and continuous improvement efforts.
- Knowledge of financial statements and plans. Analyzes variances and creates corrective actions.
- Prepares action plans, resolves problems, completes audits and identifies trends.
- Ability to lead others to deliver business results and handle multiple tasks in a fast-paced environment.
- Extensive knowledge of home delivery operations and processes.
- Effective problem solving, change leadership, team orientation and empowerment skills. Ability to conduct crucial coaching conversations.
- This position performs supervisory responsibilities including employment decisions regarding hiring, promoting, demoting and terminating, conducting performance reviews, appraisals, coaching and developing associates.
- Maintains continuous dialogue with 3PL vendor partner(s) to address and resolve claims and complaints received involving customer delivery experiences.
- Manage and oversees day-to-day operations of the Market Team, including both financial and administrative responsibilities.
- Bachelor’s Degree – Operations, Supply Chain, Business Administration or related field plus at least 6 years of relevant experience.
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Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.Job Summary
Full Time
Business Services
$41k-63k (estimate)
03/25/2024
07/20/2024
lowe-re.com
ARLINGTON, VA
7,500 - 15,000
1972
Private
RICK FAGERTY
$1B - $3B
Business Services
Related Companies
About Lowe's
Lowe Enterprises is a real estate investment firm based in Los Angeles.
The job skills required for Market Delivery Asst. Manager - XDT include Customer Service, Leadership, Coaching, Store Operations, Problem Solving, Benefits Programs, etc. Having related job skills and expertise will give you an advantage when applying to be a Market Delivery Asst. Manager - XDT. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Market Delivery Asst. Manager - XDT. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Market Delivery Asst. Manager - XDT positions, which can be used as a reference in future career path planning. As a Market Delivery Asst. Manager - XDT, it can be promoted into senior positions as a Grocery Store Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Market Delivery Asst. Manager - XDT. You can explore the career advancement for a Market Delivery Asst. Manager - XDT below and select your interested title to get hiring information.
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