6 Technical Support Representative Jobs in Sarasota, FL
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Lovibond is Hiring a Technical Support Representative Near Sarasota, FL
- Formulate professional and timely technical responses to incoming support requests. Requests will arrive via telephone, Email, video call or Web form.
- Troubleshoot instrument-related (mechanical, electronic, all as software and data issues) and chemistry-related issues identified by customers.
- Assist customers with finding product related documents.
- Input customer questions, quality or warranty concerns and feedback into organizational database.
- Authorize, process, track and manage customer returns.
- Enter sales orders related to repairs, preventative maintenance services and/or other cross selling opportunities uncovered as part of the troubleshooting process.
- Develop, maintain, and use knowledge about products and applications.
- Document problem statements, troubleshooting steps and final resolution for each customer interaction.
- Work in conjunction with Quality to hand-off product non-conformance complaints while ensuring outputs of the Quality Management process are properly communicated/deployed to customers with known issues.
- Communicate potential sales opportunities by inputting feedback into organizational database.
- Provide feedback to product managers, sales and engineering about product improvements.Participate in process improvement projects.
Requirements
Skills & Knowledge:- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Integrate lessons learned, experiment to find new solutions, and readily tackle unfamiliar tasks.
- Exceptional communication and organizational skills
- Experience with Customer Relationship Management (CRM) software and/or customer support ticketing systems
- General working knowledge of ERP systems
- Ability to read, analyze, interpret and generate technical procedures.
- Applied understanding of common scientific and engineering terminology
- Proficient in Microsoft Office
- Proven ability to build consensus and work effectively within a cross-departmental team.Multilingual skills a plus, particularly SpanishEducation, Experience, and/or Certifications:Experience, Skills, and Knowledge: High School Diploma or GED. No Experience necessary. Entry level. Basic math skills to count accurately and track inventory. Proficient with computers; Microsoft Suite: Outlook, Word, Excel, PowerPoint. Proficient written and verbal communication skills. Must be detail oriented and able to perform job functions accurately. Able to follow verbal and written instructions and complete assigned tasks in an unsupervised manner. Knowledge of ERP software (Traverse). Able to safely operate forklift, hand truck, pallet jack and other warehouse equipment. Able to repetitively lift, carry and position objects weighing up to 50 pounds without assistance. Committed to delivering results; being solutions oriented; having good organizational skills and the ability to multi-task. Adept at maintaining a professional manner in all customer interactions both internal and external. Demonstrated ability to work in a team environment comfortably and effectively.
- 2 years experience in a customer service related fieldBachelors degree in a Science or Engineering-related field
Benefits
- Medical, Dental and Vision Insurance. Eligibility for insurance is the 1st day of the month following the date of hire.
- 401k program with up to 5% company match, eligible at the start of the first quarter after twelve (12) months of employment.
- Short Term Disability Insurance
- Long Term Disability Insurance
- Life Insurance
- Tuition Assistance Program
- PTO
- Nine (9) Holidays
- Annual Sick & Bereavement Leave
- Annual Wellness Leave
- 2 years experience in a customer service related fieldBachelors degree in a Science or Engineering-related field
Job Summary
JOB TYPEFull Time
SALARY$36k-46k (estimate)
POST DATE02/23/2024
EXPIRATION DATE04/22/2024
The job skills required for Technical Support Representative include Customer Service, Troubleshooting, Technical Support, Customer Support, Preventative Maintenance, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Support Representative positions, which can be used as a reference in future career path planning. As a Technical Support Representative, it can be promoted into senior positions as a Technical Communicator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Representative. You can explore the career advancement for a Technical Support Representative below and select your interested title to get hiring information.
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