22 E-Commerce Operations Manager Jobs in New York, NY
LoveShackFancy is Hiring an E-Commerce Operations Manager Near New York, NY
OverviewReporting to our Senior Operations and Logistics Manager, this role will be responsible for supporting e-commerce fulfillment. The position will be accountable for delivering orders on a timely basis, following up and issues as they arise, and process improvement.
The ideal candidate will be able to function as the Subject Matter Expert (SME) for the e-commerce fulfillment systems and enable the company to achieve operational excellence.
Key Responsibilities
- Ensure all orders and returns are processed by the DC within pre-set Service Level Agreements, and communicate issues to the team
- Work with the DC to resolve aged orders and returns that are out of SLA
- Execute solutions to order issues, such as cancelling orders already placed, entering replacement orders and creating shipment labels, or investigating shortages with the DC
- Manage discount and promo codes
- Ensure accurate transmittal of orders from the Company’s ERP system to the DC’s Warehouse Management System; identify and correct import errors
- Give the DC direction on priority orders
- Investigate inventory discrepancies and enter stock adjustments when needed
- Refund pending returns when necessary
- Run shipping and return reports showing actuals versus budget/forecast
- Verify all SOPs are up to date and are being followed correctly by the DC
- Support Customer Service team with real-time inquiries, i.e., order cancellations, order status look-up and management
- Must be process-oriented with a high attention to detail;
- Must be analytical in approach
- Must be able to handle various situations and “connect the dots to” to understand the issue and provide a solution
- Must have Microsoft office knowledge, specifically Excel
- Must be able to pick up on computer programs quickly
- Experience in RLM, WMS is a plus
- Must be detail-oriented and possess excellent organizational skills
- Must have strong interpersonal and communication skills
- Must be able to work well in a fast-paced environment
- Must be able to prioritize their workload
- Ability to multi-task and work simultaneously with different tasks
Job Summary
Full Time
Retail
$100k-126k (estimate)
05/18/2024
06/30/2024
loveshackfancy.com
New York, NY
50 - 100
Retail
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The following is the career advancement route for E-Commerce Operations Manager positions, which can be used as a reference in future career path planning. As an E-Commerce Operations Manager, it can be promoted into senior positions as an E-commerce Sales Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary E-Commerce Operations Manager. You can explore the career advancement for an E-Commerce Operations Manager below and select your interested title to get hiring information.
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