POSITION SUMMARY

This position will be responsible for supporting the Strategic Alliance initiatives through database administration, event support services, partner acquisition, and retention support:

CORE COMPETENCIES

• Interpersonal and group communication skills
• Organizational and planning skills
• Detail-Oriented All other administrative duties and any special projects as assigned.
• Database management and data entry
• Self-motivated with independent and team skills
• Time management

PRIMARY DUTIES AND RESPONSIBILITIES

Partnership Program Support

• Serves as primary and initial contact for partner service-related calls, new partner onboarding, fielding questions, issues, etc.
• Assist with both the 78 Social and Louisville Tourism partnership, including processing new members and welcome correspondence, billing, working to retain memberships in both with engagement throughout the year.
• Assist with data and art logistics of the production of the Planners Resource Guide & Visitor Guide & ensure a strong distribution program for both publications.
• Serve as the Louisville Tourism’s partner liaison to service their accounts, provide training, encourage engagement opportunities, and deepen connections with the LT team.
• Maintain the internal CRM database for the accuracy of account information.
• Maintain 78 Social database for 78 Social for accuracy and managing the billing of monthly renewals and promote and track event registrations in Eventforce.
• Manage and improve upon the Inside Track Pass: Louisville Saving Passport program as well as other promotional opportunities for partners.
• Coordinates the logistics of 78 Social events and partner-related meetings/trainings and ensures timely payment to vendors.
• Assists in the writing and development of client/partner correspondence; departmental reports; itineraries; agendas; etc.
• Traditional administrative tasks to include requesting purchase orders, process/distributing department paperwork, sorting/distributing mail, organizing/maintaining department electronic files, maintaining promo item/gift inventory, fulfill, and wrapping client gifts.
• All other administrative duties and any special projects as assigned.

Database Administration Support

• Responsible for data quality, ensuring contact information and critical data points are kept up to date.
• Works with the LT team to alter the CRM database to meet the changing needs of internal staff and the organization.
• Maintains accurate records for reports of partnership activities.
• Administers the relationship side of the database, updating contact information, processing dues and renewal cycles and supports the Director on issues pertaining to partnership investments.
• Generates standard reports upon staff request.

Event Support

• Assist the team with various needs to produce the 78 Social ongoing events
• Ensures appropriate materials are available for meetings and events.
• Reports performance metrics for events and alerts staff of low attendance and issues surveys
• Provides registration assistance at events
• Assist with the ROSE Award community campaign and logistics of the annual Louisville Tourism Gala production.

QUALIFICATIONS AND PHYSICAL REQUIREMENTS

• Associate degree or higher in a business discipline, or equivalent work experience.
• Working knowledge of the Louisville Area, hotels, and tourist attractions with the ability and desire to learn more and teach others.
• Excellent oral and written communication skills; ability to relate well to others, both individually and in groups.
• Computer proficiency, including Microsoft Office Suite and database software
• Ability to lift boxes as well as other duties necessary to set up remote booths.
• Detail-oriented and able to prioritize and coordinate multiple tasks from multiple staff with minimum supervision to meet established deadlines with poise, enthusiasm, accuracy, and efficiency.
• Experience in a client-focused and fast-paced office environment

Job Type: Full-time

Pay: $42,000.00 - $45,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Louisville, KY 40202: Relocate before starting work (Required)

Work Location: In person