General Function:

Under the direction and leadership of the Operations Supervisors, the Operations Coordinator is an entry level position responsible for managing the use of airport facilities in accordance with established policies and procedures. Position assures continuous safety and security compliance with Federal Aviation Regulation (FAR) Parts 77 and 139, Transportation Security Regulation (TSR) Part 1542, LRAA Rules and Regulations, in addition to all other applicable statutes, regulations, and requirements. This position's schedule is subject to working holidays and potentially extended hours beyond normal shift during emergencies or other unscheduled events.

Major Duties and Responsibilities:

• Assist with periodic, daily, and continuous airfield/facilities inspections for unsafe or non-compliant conditions to maintain compliance with PAR Parts 77 and 139, TSR Part 1542, Airport Certification Manual, Airport Security Program, LRAA Rules and Regulations and other applicable federal, state, and local statues and regulations.
• Issue facility work orders for non-compliant, unsafe, damaged, missing, incorrect, or dirty conditions found.
• Perform regular inspections of terminal facilities, ensuring they remain clean, and regularly serviced by contracted janitorial staff – document found conditions and observed performance.
• Assist with the issuance of Airport ID Media and keys to all necessary personnel in compliance with TSR 1542.
• Support the training, testing, and oversight of all airport employees operating on movement and non-movement areas of the Airfield.
• Support the Airport Public Safety Department during all airport emergencies and security related incidents. Coordinator will assist with all activities between Public Safety and other airport staff, document the incident, impose the proper penalties, and work towards restoring normal operations.
• Assist with two-way radio communications between LRAA Operations, Maintenance, Engineering, and Public Safety departments to facilitate resources for airfield and terminal operations.
• Assist in coordination of airport facilities by air carrier, air cargo, military, and other airport stakeholders to ensure the safety and security of the public, airport tenants, and airport staff.
• Coordinate and monitor all airport construction activities to ensure a safe and efficient operation. Responsibilities include but not limited to issuing Notices to Airmen (NOTAMs) and facilitating irregular operations both Airside and Landside.
• Assist in implementation of airport programs such as the Wildlife Hazard Management Plan and the Snow and Ice Control Plan, to include participation in snow removal operations, to comply with all applicable regulations.
• Perform ground handling tasks such as passenger check-in, bag room, marshalling, aircraft push-back, boarding/deplaning, cleaning, and general operation of associated equipment.
• Perform passenger assistance duties such as wheelchair, baggage, and informational support and guidance.
• Manage terminal lines and crowded areas such as the airline ticket counters, TSA Checkpoint, gate areas, and restaurants - offering support, additional stanchions, signage, reconfiguration, providing direction, etc.
• Perform and document tenant audits and inspections to ensure compliance with Authority expectations and contractual obligations such as hours of operation, cleanliness, professionalism, and customer offerings.
• Assist with required security-related responsibilities such as random employee screening, vendor/concessionaire/tenant vehicle and product inspections, prohibited items audits, and contractor escorting.
• Provide special event support and assist with customer relations events such as gate parties, tailgates, Derby activation, etc.
• Perform other duties as assigned.

Employment Qualifications:

• Must possess a valid driver’s license and maintain appropriate Authority driving privileges.
• Ability to act with integrity and professionalism.
• Proven ability to appropriately handle confidential data, materials and correspondence.
• Excellent verbal and written communication skills. Excellent organization skills and attention to detail.
• Excellent interpersonal, negotiation and conflict resolution skills.
• Excellent time management skills with ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to positively influence and work with internal and external stakeholders.
• Ability to work independently and exercise sound independent judgement.
• Proficient with Microsoft Office Suite

Education/Experience:

• High School Diploma or GED equivalent.
• 2 years of customer service experience; OR an equivalent combination of education, training, and experience.

Physical/Environmental Requirements:

Work is performed in both office and outdoor environments, and involves exposure to noise, chemical, and other contaminants, moving mechanical hazards, and extremes of temperature and weather conditions. Must have sufficient visual acuity, with or without corrective lenses; sufficient auditory ability, with or without audio logical devices; able to tolerate exposure to noise levels up to 120 decibels; capable of being on one’s feet for extended periods of time and lifting 50 pounds unassisted. This class specification should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of this job. Incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this specification. Any essential function or requirement of this class will be evaluated as necessary should an incumbent/applicant be unable to perform the function or requirement due to a disability as defined by the Americans with Disabilities Act (ADA). Reasonable accommodation for the specific disability will be made for the incumbent/applicant when possible.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by the incumbent of this job. Incumbent may be requested to perform job‑related tasks other than those specifically presented in this description.