All Job Postings will close at 12:01a.m. CST (1:01a.m. EST) on the specified Closing Date (if designated). If you close the browser or exit your application prior to submitting, the application progress will be saved as a draft. You will be able to access and complete the application through “My Draft Applications” located on your Candidate Home page. Job Posting Title: Assistant Director - Information Technology Support Position Type: Professional / Unclassified Department: LSUAG Chancellor - Office of Information Technology (Dr. Fred Piazza (00011462)) Work Location: 0118A S. Knapp Hall Pay Grade: Professional Job Description: Work Location: Knapp Hall LSU Campus, Baton Rouge, and Statewide Position Description: The Assistant Director of Information Technology Support is a key leadership role responsible for overseeing the LSU AgCenter’s IT support services. This includes the management of the on-campus Help Desk and supervision of Field Technicians to ensure efficient and effective technical support is provided to all faculty and staff. Key Responsibilities: Lead the LSU AgCenter IT Support team, including Campus and Field Technicians, to provide top-tier customer service and technical support statewide. Assist in the development and implementation of policies and procedures for IT support operations to ensure alignment with institutional goals. Manage the recruitment, training, and professional development of IT support staff. Assist in communication and implementation of new technologies across the organization. Oversee the resolution of escalated technical issues to ensure a high level of customer satisfaction. Collaborate with other members of the IT leadership team to identify, recommend, develop, and implement cost-effective technology solutions for all aspects of the institution. Assist in the preparation and management of the IT Support budget, ensuring resources are allocated effectively to meet strategic objectives. Analyze performance metrics and compile reports on IT support activities to inform decision-making and continuous improvement efforts. Ensure compliance with relevant laws, regulations, institutional policies and departmental operating procedures. Minimum Qualifications: Bachelor’s degree Minimum of 7 years of experience in IT support roles, with at least 3 years in a supervisory or management capacity. Strong leadership skills with a proven track record of managing and developing high-performing teams. Excellent communication and interpersonal skills, with the ability to interact effectively with a diverse range of individuals. In-depth knowledge of current IT technologies, trends, and best practices. Experience with budget management and resource allocation. Ability to handle multiple priorities and adapt to changing environments. Preferred Qualifications: Bachelor’s degree in Computer Science, Information Technology, or related field; Master’s degree preferred. ITIL Foundations Certification. Proficiency with Microsoft Operating Systems including an in-depth knowledge of Windows 10/11 Professional, including installation, configuration, and troubleshooting. Ability to support and troubleshoot issues with Microsoft 365 and Office Suite applications such as Excel, Word, PowerPoint, Outlook, and OneNote. Knowledge of cloud services related to Microsoft 365, including OneDrive, SharePoint, and security features. Experience with Microsoft Teams (work or school), including setup, management, and troubleshooting of team collaboration. Experience with system administration tools like Performance Monitor, Computer Management, Event Viewer, Task Manager, and Resource Monitor. Understanding of network configuration and troubleshooting. Ability to diagnose and resolve hardware and software issues, using tools like Windows PowerShell, Command Prompt, Registry Editor, Dell Tech Direct, and Dell Support services. Experience with using and managing Bomgar/Beyond Trust for remote support activities. Experience with deploying and supporting ZScaler services such as ZPA, ZIA, ZCC, etc. Experience with deploying computer systems and developing standardized disk images. Additional Requirements: In-person office environment with regular statewide travel required. Availability to respond to urgent issues outside of standard working hours. Salary and Benefits: Salary will be commensurate with education and experience. The LSU AgCenter has an attractive benefits package with a wide variety of benefit options. Current benefits offered include retirement, multiple medical insurance options, supplemental insurances (dental, life, long-term disability, accident, vision, long-term care, etc.), Tax Saver Flexible Benefits Plan (saves tax dollars on some child care and medical expenses), university holidays (14 per year, typically includes a week off at Christmas), generous annual (vacation) and sick leave benefits, Employee Assistance Program, and possible educational leave and tuition exemption for coursework at campuses of the LSU System. Specific benefits depend on job category, percent effort and length of employment. Date Available: Upon completion of the selection process. Application Deadline: April 26, 2024, or until a suitable candidate is identified. Application Procedure: Apply online at https://lsu.wd1.myworkdayjobs.com/LSU (or through Workday for internal applicants) by attaching files containing a letter of application, curriculum vita, official university transcripts, and three letters of reference. Paper, faxed or e-mailed application materials will not be accepted, except that in lieu of attaching the reference letters online, they may be sent directly to: Assistant Director of Information Technology Support Search Committee LSU AgCenter Information Technology 241A Knapp Hall 110 LSU Union Square Baton Rouge, LA 70803 Email : ITSupportJobs@agcenter.lsu.edu Website: www.lsuagcenter.com The LSU Agricultural Center is a statewide campus of the LSU System and provides equal opportunities in programs and employment. An Equal Opportunity Employer. Additional Job Description: Competencies: None Special Instructions: Posting Date: April 3, 2024 Closing Date (Open Until Filled if No Date Specified): Additional Position Information: Background Check - An offer of employment is contingent on a satisfactory pre-employment background check. Benefits - The LSU AgCenter has an attractive benefits package with a wide variety of benefit options. Benefits offered include retirement, multiple medical insurance options, supplemental insurances (dental, life, long-term disability, accident, vision, long-term care, etc.), Tax Saver Flexible Benefits Plan (saves tax dollars on some childcare and medical expenses), university holidays (14 per year), generous annual (vacation) and sick leave benefits, Employee Assistance Program, and possible educational leave and tuition exemption for coursework at campuses of the LSU System. Specific benefits depend on job category, percent effort and length of employment. Positions approved to work outside the State of Louisiana shall be employed through Louisiana State University’s partner, nextSource Workforce Solutions, for Employer of Record Services including but not limited to employment, benefits, payroll, and tax compliance. Positions employed through Employer of Record Services will be offered benefits and retirement as applicable through their provider and will not be eligible for State of Louisiana benefits and retirement. Essential Position (Y/N): About the LSU Agricultural Center: The LSU AgCenter, is one of eight campuses within the broader LSU enterprise (LSU System). The LSU AgCenter includes the Louisiana Agricultural Experiment Station, which conducts agricultural-based research, and the Louisiana Cooperative Extension Service, which extends the knowledge derived from research to the people of the state. The AgCenter is headquartered in Baton Rouge and has 12 “on campus” academic departments and five regions which are made up of 15 branch research stations and an extension office in each parish. For more information, visit the AgCenter’s website at www.lsuagcenter.com. The LSU Agricultural Center is an Equal Opportunity Employer and SAME Agency: The LSU Agricultural Center is a statewide campus of the LSU System and provides equal opportunities in programs and employment. The AgCenter is committed to fostering an environment of inclusion, respect, and appreciation of differences in individuals. The AgCenter is also designated as a State As a Model Employer (SAME) agency and provides assistance to persons needing accommodations or with the accessibility of materials. HCM Contact Information: Questions or concerns can be directed to the LSU AgCenter Human Resources Management Office at 225-578-2258 or emailed HRMHelp@agcenter.lsu.edu. LSU includes institutions, facilities and programs in each of Louisiana’s 64 parishes, and its campuses stretch the length of the state from New Orleans to Shreveport. Each institution plays a vital role in preparing students to incorporate new knowledge and technologies into their daily lives. LSU researchers across Louisiana are working on developing a wide-range of innovations to improve quality of life by studying issues such as disease management, advance medical treatments, obesity, coastal protection, hurricane preparedness, energy, natural resource management and agriculture, among others. Louisiana’s Flagship University is a land-, sea- and space-grant institution with academic programs in all areas of science, engineering, humanities, arts and social sciences. The University comprises of nine institutions: Louisiana State University and Agricultural and Mechanical College (“LSU”), the premier flagship university for the state, which include the Paul M. Hebert Law Center and the School of Veterinary Medicine Louisiana State University at Alexandria Louisiana State University at Eunice Louisiana State University at Shreveport LSU Health Sciences Center – New Orleans LSU Health Science Center – Shreveport The Health Care Services Division Louisiana State University Agricultural Center Pennington Biomedical Research Center Any other college, university, school, institution, or program now or hereafter under the supervision and management of the Board of Supervisors of Louisiana State University and Agricultural and Mechanical College In implementing its mission, LSU is committed to: Offering a broad array of undergraduate degree programs and extensive graduate research opportunities designed to attract and educate highly qualified undergraduate and graduate students; Employing faculty who are excellent teacher-scholars, nationally competitive in research and creative activities, and who contribute to a world-class knowledge base that is transferable to educational, professional, cultural, and economic enterprises; and Using its extensive resources to solve economic, environmental, and social challenges.