We take great strides to ensure our employees have the resources to live well, be healthy, continue learning, develop skills, grow professionally and serve our local communities. We invite you to apply for a career with Blue Cross. Residency in or relocation to Louisiana is preferred for all positions. Grade 5 POSITION PURPOSE: This position is responsible for daily account receivable research related to customer inquiries or issues received from Customer Service, Producer Service, Broker/Agent, District Office and any departmental or financial institution. The position is also responsible for the daily processing of NSF (non-sufficient fund) checks, electronic payments, bank drafts and credit card returns by the bank. Accountable for complying with all laws and regulations associated with duties and responsibilities. NATURE AND SCOPE: Position Location: This position reports to the Supervisor, Accounts Receivable. Direct Reports: This position has no reports. Necessary Contacts: In order to effectively fulfill this position the incumbent must be in contact with: Customer Service, Enrollment & Billing, Information Technology staff, Compliance Office, Internal Audit team, Legal Division, and all areas of BCBSLA as part of company-wide teams, Agents, District Offices, Financial Institutions, Healthcare facilities, and external vendors and customers as needed. QUALIFICATIONS: High school diploma or equivalent required. Associate’s or Bachelor’s degree in accounting, business or related field is preferred. Must have a minimum of two years’ experience in accounts receivable or accounting functions. Strong mathematical and analytical skills are required. Excellent written and collaborative skills with the ability to interact with individuals. Must have demonstrated ability to make decisions, prioritize, find solutions and work independently as well as be part of a team. Ability to analyze and reconcile financial and operational information. Must be detailed oriented with the ability to assess processes for efficiency and effectiveness. Must be familiar with relative office equipment. Working knowledge of database, word-processing, and excel is required. Knowledge of Facets preferred. ACCOUNTABILITIES & ESSENTIAL FUNCTIONS: Reviews and respond to all Customer Service questions and action requests from internal and external customers to ensure service level agreements and quality assurance are consistent, efficient and in compliance. Identifies, diagnoses, and initiates research necessary to resolve customer issues. Coordinates and clearly communicates problems, symptoms, and consults with management and all needed personnel of other corporate departments. Assists Lead AR Specialist with credit card and bank draft processes by researching and ensuring accurate posting. Responsible for all bank draft set-ups, changes and cancellations to ensure accurate processing. Responsible for all bank returns (non-sufficient funds) for checks, bank draft and credit card transactions received by ensuring that posted payments are reversed in Facets system and reconciled to the bank statement. Responsible for monthly NSF reconciliation with General Ledger Accounts. Serves as backup, as needed, for team members to ensure accurate and timely posting of accounts receivables. Processes all voluntary dental receipts for Southern National Life (SNL), ensuring that all receipts are complied, balanced, endorsed and deposited daily. Assists with audit requirements by researching and providing samples needed to auditors. Assist Lead AR Specialist with cash report reconciliations, as needed. The physical demands described here are representative of those that must be met by an employee to successfully perform the accountabilities (essential functions) of the job. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions. Job duties are performed in a normal and clean office environment with normal noise levels. Work is predominately done while standing or sitting. The ability to comprehend, document, calculate, visualize, and analyze are required. An Equal Opportunity Employer All BCBSLA EMPLOYEES please apply through Workday Careers. PLEASE USE A WEB BROWSER OTHER THAN INTERNET EXPLORER IF YOU ENCOUNTER ISSUES (CHROME, FIREFOX, SAFARI) Additional Information Please be sure to monitor your email frequently for communications you may receive during the recruiting process. Due to the high volume of applications we receive, only those most qualified will be contacted. To monitor the status of your application, please visit the "My Applications" section in the Candidate Home section of your Workday account. If you are an individual with a disability and require a reasonable accommodation to complete an application, please contact recruiting@bcbsla.com for assistance. In support of our mission to improve the health and lives of Louisianians, Blue Cross encourages the good health of its employees and visitors. We want to ensure that our employees have a work environment that will optimize personal health and well-being. Due to the acknowledged hazards from exposure to environmental tobacco smoke, and in order to promote good health, our company properties are smoke and tobacco free. Blue Cross and Blue Shield of Louisiana performs background and pre-employment drug screening after an offer has been extended and prior to hire for all positions. As part of this process records may be verified and information checked with agencies including but not limited to the Social Security Administration, criminal courts, federal, state, and county repositories of criminal records, Department of Motor Vehicles and credit bureaus. Pursuant with sec 1033 of the Violent Crime Control and Law Enforcement Act of 1994, individuals who have been convicted of a felony crime involving dishonesty or breach of trust are prohibited from working in the insurance industry unless they obtain written consent from their state insurance commissioner. Additionally, Blue Cross and Blue Shield of Louisiana is a Drug Free Workplace. A pre-employment drug screen will be required and any offer is contingent upon satisfactory drug testing results. Company Mission To improve the health and lives of Louisianians. Company Vision To be the market leader that delivers unsurpassed value to our customers through partnerships across the healthcare system. Blue Cross and Blue Shield of Louisiana is incorporated as Louisiana Health Service & Indemnity company and is an independent licensee of the Blue Cross and Blue Shield Association. Blue Cross and Blue Shield of Louisiana is licensed to sell products only in the state of Louisiana.