Think cold steely walls, navy-blue suits, and stuffy financial jargon.

Now think the opposite.

At Louisiana Federal Credit Union (FCU), you'll work alongside an enthusiastic team in a vibrant atmosphere. We believe in helping our members while achieving personal and professional fulfillment along the way. We call it "living our WHY."

We are looking for a Collections Manager to join our team! The Collections Manager will work in two offices: The Administrative office currently located in Laplace, La and a location in Metairie off of the Service Road.

The initial pay range for this position is $59K - $69K annually, based on knowledge and experience, with the potential to grow in the department and/or the organization.

The Collections Manager oversees all collections functions including the control of credit accounts that are late, potentially delinquent, delinquent, or charged off. Assists in the resolution of difficult and complex account situations. They perform periodic evaluation of collections policies and procedures and make modifications as needed. They ensure that established policies, procedures, and legal requirements are followed. They coordinate activities, ensuring all subordinate areas of responsibility support Credit Union objectives. They train, direct, and appraise personnel. They ensure services are delivered professionally and efficiently.

A significant level of trust and diplomacy is required to be an effective subject matter expert in the position. In-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors of a sensitive and/or highly confidential nature is a normal part of the day-to-day experience. Communications can involve motivating, influencing, educating and/or advising others on matters of significance.

Strong supervisory and leadership skills required to manage, motivate, and develop employees. This position requires a perceptive person who is capable of relating to individuals at all levels. As unique situations present themselves, the incumbent must be sensitive to the members, employees and Credit Union needs and the Credit Union's public image. Strong communication, analytical, problem solving, and decision-making skills are required to effectively uncover and resolve complex member and employee issues. Excellent interpersonal and customer service skills, attentiveness, information retention, tact and diplomacy are needed in dealing with both members and employees.

Ability to work in a fast-paced environment and under pressure. The ability to make sound decisions. This may include making on-the-spot decisions regarding member transactions; weighing member satisfaction issues with the Credit Union exposure to loss or fraud and the ability to think through and rationalize decisions.

ADA Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to handle or feel including the use off a computer keyboard; reach with hands and arms; talk, convey detailed or important instructions or ideas accurately, loudly, or quickly; and hear, including the use of a telephone and video conferencing. The employee is frequently required to walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include color and texture perception, as well as the ability to adjust focus.

Must be able to routinely perform work indoors in climate-controlled share work area. The noise level in the work environment is usually moderate. This position may work remotely and/or hybrid at times.

Must be able to perform job functions independently and work effectively either on own or as part of a team. Must be able to plan and direct the work activities of self-and/or others. Must be able to read and carry out various complicated written and oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate the highest level of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines/requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising the highest level of discretion on both internal and external confidential matters.