COLLECTOR 1-3

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COLLECTOR 1-3

Salary

$37,460.80 - $56,721.20 Annually

Location

Baton Rouge, LA

Job Type

Unclassified

Job Number

AG(02 / 01 / 2024)BC4

Department

DOJ-Office of the Attorney General

Opening Date

02 / 05 / 2024

Closing Date

Continuous

Description

Benefits

Questions

Supplemental Information

The Department of Justice, Office of Attorney General, Liz Murrill, is seeking applications for aCollector . As part of a career progression group, vacancies may be filled from this recruitment as a Collector 1-3, depending on the level of experience of the selected applicant.

Salary offered will be commensurate with the qualifications and experience of the candidate selected. The position will be domiciled in the Livingston Building, Baton Rouge, Louisiana, East Baton Rouge Parish.

Offers of employment are contingent upon satisfactory background check and reference verifications.

Please note : This is a continuous announcement; therefore, applications will be reviewed as received. For recruitment purposes, many vacancies may be filled from the same posting.

To Apply : Click on the "Apply link above and complete an electronic application which may be used for this vacancy as well as future job opportunities.

Applicants may check the status of their application at any time by selecting the "Application Status" link after logging into their account.

Below are the most common status messages and their meanings :

Application Received - Your application has been submitted successfully.

Evaluating Experience - Your application is being reviewed by Human Resources to ensure you meet the minimum qualifications for this position.

Eligible for Consideration - You are among a group of applicants who MAY be selected for this position.

Referred to the Hiring Manager for Review - Your application has been delivered to the hiring manager. You may or may not be called for an interview.

Position Filled - Someone has been selected for the position.

Position Canceled - The agency has decided not to fill the position.

Resumes will be accepted as an attachment to your application however all relevant education and experience must be included at the time you apply.

Applicants qualifying based on college training or receipt of a baccalaureate degree will be required to submit an official college transcript to verify credentials claimed prior to appointment.

Please make every effort to attach a copy of your transcript to your online application. Transcripts may be faxed to (225) 326-6795.

Samantha Kelley

HR Generalist B

Phone : (225) 326-6760

Fax : (225) 326-6795

Email : kelleysa@ag.louisiana.gov

The Department of Justice is an Equal Opportunity Employer.

Louisiana is a State as a Model Employer for People with Disabilities.

Qualifications

MINIMUM QUALIFICATIONS :

• Must possess a valid driver's license;
• Computer knowledge & experience with Windows 7, and Office 10;
• Type 35-45 words per minute;

High school diploma or equivalent.

PREFERRED QUALIFICATIONS :

• Experience in collections, customer service and / or automated dialing systems;
• 10-key experience;

Bachelor's degree, college training, and / or technical school degree / credits.

SKILLS :

• Ability to navigate between programs with multiple screens on live calls;
• Ability to work without close supervision;
• Ability to quickly process detailed information in a high transaction environment;
• Ability to interact and communicate effectively, orally and in writing;
• Maintain and document note files in a detailed manner so that a thorough record is reflected of all actions, phone calls, and location efforts;
• Working with other people in a close proximity environment;

May not have defaulted student loans, tuition accounts, tax debt, or other state debt.

Job Concepts

The incumbent selected for this position must locate debtors and set up payment arrangements with them. This is accomplished by extensive investigative work utilizing various mediums such as the internet, Louisiana Department of Labor reports, criminal histories, labor records from other states.

Will be required to contact delinquent or defaulted borrowers or debtors with state debt, educational debt, and / or delinquent tax debt.

Must be able to respond to questions and handle disputes from debtors. Receives incoming calls by logging onto an Automatic Call Distribution (ACD) system;

Examples of Work

Contact or receive calls from delinquent or defaulted borrowers or debtors, responds to their questions and handles problems designed to result in the collection of outstanding debts or recovering dollars from delinquent debtors.

• Upon contact with debtor, verifies all demographic information and makes necessary updates to the database to maintain the highest level of accuracy possible;
• Employ a variety of collection tools and resources necessary to locate (skip trace) a borrowers address and phone number when that demographic information is not available;
• Responsible for contacting debtors by sending or verifying that the First Demand Letter has been sent to the debtor upon placement of the account and documenting each and every transaction regarding the debtors' account;
• Responsible for negotiating successful repayment arrangements, when applicable, or referring the account to the next level of collection effort;
• May receive incoming calls by logging onto an Automatic Call Distribution (ACD) system and responds to borrowers questions, and complaints;
• May log on to a power phone dialing system to initiate outgoing phone contacts to delinquent or defaulted borrowers based on criteria established;
• Study federal regulations, rules, and procedures governing the collections and default prevention activities required on student loans or any other debt collected by section;
• Perform a variety of specialized collection activities such as administrative wage garnishment, to identify candidates and implement the procedures necessary to enforce the action;
• Review accounts to determine the likelihood of collection and makes appropriate recommendations to Collections Supervisor in order to resolve the outstanding debt;

Monitor all accounts where payment arrangements have been negotiated until paid in full.

Benefits for unclassified employees are determined by the individual hiring authority.

What skills and strengths can you bring to this position?

Do you have any experience working on an automated phone system? If yes, please explain.

Describe a customer service experience, good or bad, that had a lasting effect on either your personal or professional life.

Describe a work experience that made you feel rewarded about yourself and your job in the past.

How important is customer service when it comes to debt collections?

Not Important at All

Of Little Importance

Of Average Importance

Very Important

Absolutely Essential

Required Question

Agency

State of Louisiana

Address

For agency contact information, please refer to

the supplemental information above.

Louisiana State Civil Service, Louisiana, 70802

Phone

866) 783-5462

Website

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Last updated : 2024-02-26