Position Description

Work the cashiers and manage all monetary exchanges in the restaurant by taking orders and ringing up transactions, serve as a liaison between the customer, the managerial staff and the kitchen staff. Fulfill hand crafted drink orders and prepare meals based on order, communicate regularly with kitchen to ensure quick customer service. 

Essential Duties and Responsibilities of Front Help

• Greets all customers politely when they enter the restaurant.
• Records customer orders, both at the counter.
• Transfers orders to the kitchen to ensure their preparation.
• Monitors orders and ensures their prompt delivery.
• Helps prepare bowls and package food in boxes and bags.
• Fulfill drink orders including Fruit Teas Milk Teas. 
• Prepare items needs for Fruit Teas and Milk teas
• Prepare the tea needed in the beginning of the shift
• Make sure all the ingredients needed for the teas are stocked. 
• Listens to and resolves customer complaints, suggestions, and inquiries.
• Keeps the counter and dining area neat and clean.
• Sweeps and mops the floor regularly.
• Restocks napkins, straws, lids, and other supplies in the dining area.
• Tallies orders served and amount of cash received.
• Inventories supplies and goods with supervising manager, when necessary.
• Takes money from customers and provides correct change.
• Processes credit card and debit card transactions.
• Keeps track of a cash drawer and ensures it is balanced at the end of the shift.
• Prepare and arrange catering orders.
• Assist other staff in kitchen prepping and prepare side dishes. 

Required Knowledge, Skills, and Abilities

• Can follow directions and achieve goals.
• Demonstrates strong customer service and interpersonal skills.
• Is able to communicate effectively to a variety of clientele.

• Ability to work under pressure and multitasking.