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Job Title : Service Technician
FLSA Status : Non-Exempt
Department : Friction Management
Reports to : Regional Superintendent
GENERAL DESCRIPTION / PURPOSE :
The Service Technician position is responsible for providing customer service and maintenance functions to Loram customers within a specific region.
Maintaining unit uptime to customer expectations is critical to customer satisfaction, railroad fuel economy, and railroad’s wheel / rail life.
ESSENTIAL JOB FUNCTIONS :
Customer Focus
Functional / Technical Skills
Managing and Measuring Work
Written Communication
Process work orders and complete all necessary delivery tickets, warranty paperwork, and returns through approved company processes.
BEHAVIORAL COMPETENCIES :
REQUIRED QUALIFICATIONS :
Education : Associate degree in Electrical or Mechanical
Experience : 1 years of Field service experience with customer facing role
Licenses / Certifications : Maintain railroad safety training and certifications
Or equivalent combination of education and experience
PREFERRED QUALIFICATIONS :
Experience : 2 years working in a railroad environment, Field service, and Basic computer skills
WORKING CONDITIONS :
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the role.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Last updated : 2024-04-04
Full Time
Durable Manufacturing
$49k-66k (estimate)
04/05/2024
07/02/2024
loram.com
HAMEL, MN
1,000 - 3,000
1954
PHILIP J HOMAN
$200M - $500M
Durable Manufacturing
About Us: Loram Maintenance of Way is a premium railway maintenance services and manufacturing company. We are privately held and very employee-centric in our culture and daily operations. Loram is a leading supplier of track maintenance services and equipment in North America. We provide maintenance of way services to Class I and short line railroads, transits, and commuter rails. We are one of the largest fleet of maintenance of way equipment in North America with 123 machines located in 16 different countries. Safety: Safety is intertwined in all of our core values. Loram is a proud recipie...nt of the NRC Contractor of the Year award in safety. Expertise: Our strong knowledge base gets us to the root need faster, helping us deliver advanced equipment, innovative solutions, and unrivaled customer service to maintain and maximize railway infrastructure. Our Values: We integrate our Core Values into everything we do and every decision we make to ensure the safety of our workers, the purpose of our mission and a never-ending commitment to putting our customers first. Environment: Loram is proud to be LEED certified. We've also made substantial progress in addressing environmental issues unique to rail grinding starting with lower fuel consumption, fewer emissions and cleaner air. Vision: Loram will be respected globally as the leader in the railway infrastructure markets we serve. Mission: Our people deliver advanced equipment, innovative solutions, and unrivaled customer service in a safe and reliable manner to maintain and improve railway infrastructure.
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