The Lorain Metropolitan Housing Authority offers an exceptional benefits package for fulltime employees that includes medical, dental, vision and life insurance; Retirement plan through OPERS and 457 compensation plan; 10 days of vacation that begins on your date of hire; 15 sick days, 15 paid holidays, 2 personal days and a self-care day. Join an organization where our employees are passionate about making a difference in the lives of our residents and clients. We are an agency that is a great place to work with a team-oriented atmosphere.

The Assistant Manager serves as the primary customer representative of the Property office and provides administrative and clerical support to the Property Manager. The omission of specific statements regarding duties does not exclude them from the position if the work is similar, related or a logical assignment in association with the position.

Essential Duties and Responsibilities

• Provides the initial line of customer service by answering the phone and greeting residents, applicants, contractors, and visitors; involves answering questions, documenting complaints, obtaining signatures, providing direction, explaining policies and procedures.
• Prepares applicant files, leases, and welcome information; enters applicant data into the PHA software.
• Verifies that utilities of new residents have been transferred into residents’ name.
• Leases/assists in leasing apartments; reviews the terms and conditions of the lease and relevant LMHA policies and procedures with new tenants during the leasing process.
• Shows units to new and potential residents.
• Receives, securely handles, and submits in a timely manner to the Accounting Department payments which site staff are authorized to accept.
• Performs verifications of income, assets, expenses, family composition, etc. necessary for processing annual and interim re-certifications.
• Ensures that verifications are received in a timely manner and pursues second and third requests on a timely basis.
• Enters information from verifications into PHA software for final processing of certification by Property Manager.
• Prepares complete and thorough rent change packets so that the Property Manager can process rent changes in a timely manner.
• Interviews tenants for annual and interim re-certifications, as assigned by the Property Manager.
• Assists residents with completing forms, requests for keys, lock changes, work order requests, etc.
• Ensures accurate and timely completion of correspondence, including, but not limited to, Notices of Termination, Notices to Leave the Premises, utility disconnection notices, Notices of Rent Adjustment, miscellaneous letters, appointment letters, work order charge advisories, extermination notices, notices of inspections, contractor entry, etc.
• Maintains various tracking lists, updates PHA software accordingly, and provides information in a timely manner to other departments which are responsible for tracking such data.
• Tracks and issues follow-up notices as needed.
• Prepares paperwork for filing evictions in court.
• Maintains various tracking lists, including but not limited to residents who have no income, Community Service, transfers, exterminations, inspections, utility shut offs, evictions, Family Self Sufficiency (FSS), etc.
• Confers with Property Manager on resident-related management problems and takes appropriate follow up action.
• Coordinates with the Property Manager the ordering and receiving of office supplies.
• Responsible for ensuring all documents are filed on a weekly basis; must maintain relevant filing systems.
• Complies with Records Retention Policy.

Requirements:

• Associate’s Degree plus one (1) year of relevant experience, or equivalent combination of education and relevant experience (High School diploma/GED minimum).
• Must complete Rent Calculation Training from a qualified training institution within 12 months.
• Position assignment may require the ability to read, write and speak Spanish and English fluently.
• Must possess and maintain valid Ohio driver’s license and be insurable by LMHA’s vehicle insurance carrier; if current driver’s license is not from Ohio, must obtain Ohio’s driver’s license within 14 days of employment.

Preferred knowledge, training or certifications:

• Rent Calculation Training
• Fair Housing Training
• Uniform Physical Conditions Standards
• Customer Service Training
• Knowledge of Ohio Tenant/Landlord Law helpful

Proof of Covid-19 Vaccination is required.

EQUAL EMPLOYMENT OPPORTUNITY AUTHORITY

Job Type: Full-time

Pay: From $21.44 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Property management: 1 year (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person