The Service Advisors are the center of communication for service activities. They are the liaison between the customer and the technician, serving as the primary point-of-contact for all automotive service and repair matters. The Service Advisor must listen and thoroughly understand customer problems, arrange for appropriate service(s), and set/manage expectations for both customer and technician. They make sure the customer knows what repairs are needed and what repairs and maintenance are recommended.

The ideal candidate has a high school diploma or GED, at least one year of dealer-level or large facility experience, an unrestricted driver’s license & clean driving record, and a strong technical and customer service performance record. Ford Manufacturer Certification is a plus, but not required. He or she must be able to work productively in a fast-paced team environment and must have a positive attitude, able to maintain composure at all times, professional appearance, great communication skills, and the ability to deliver world class customer service.