The Receptionist (aka Customer Concierge) answers incoming telephone calls in a friendly, interested, and helpful manner. He or she gathers the appropriate information from the caller in order to transfer the call to the correct person. In addition, he or she logs missed calls for advisors, logs sales calls, and takes messages when necessary and sends & responds to electronic communications.
The ideal candidate has some customer service training, previous experience in a similar position (administrative, clerical, call center, customer service, etc.), and a working knowledge of automotive sales/service. Candidates must have a pleasant and courteous personality, strong phone and written communication skills, strong computer skills, and excellent communication and interpersonal skills.