The Team Leader runs shifts, leads Team Members, and supports the restaurant management team. It is the entry-level management position reporting to the Restaurant General Manager. The Team Leaders share accountability with the RGM and Assistant Restaurant General Manager for all restaurant operations, focusing on satisfying customers, developing people, and growing sales and profit. The Team Leader recognizes, motivates, and coaches Team Members.
CORE RESPONSIBILITIES
• Is cross-trained and has mastered all restaurant positions
• Role models Customer Mania and actively coaches and supports Team Members to deliver 100% CHAMPS (Cleanliness, Hospitality, Accuracy, Maintenance, Product, Speed) with a Yes!
• Responds to customer concerns using LAST (Listen, Apologize, Satisfy, Thank)
• Helps restaurant meet Balanced Scorecard goals and Champs Excellence Review standards
• Controls Profit & Loss results by managing food and paper, labor, and semi-variable costs
• Learns to forecast sales, create schedules, order and track inventory, and complete weekly and period paperwork.
• Opens and closes restaurant, runs shifts, and completes daily paperwork.
• Ensures cash control, security, safety, and food quality standards aremet.
• Provides positive and constructive feedback to restaurant team and role models the How We Work Together principles
• Selects and trains Team Members
• Maintains equipment, facility, and grounds and ensures a clean restaurant
QUALIFICATIONS
CERTIFICATION(S) REQUIREMENT
• Ability to work flexible hours
• Required food handling certifications
• Excellent communication and organizational skills
• Strong personal leadership
• Worked minimum of three months as Team Member
• At least 18 years old
• Cross-trained and mastered all restaurant positions
• Passed Team Leader Readiness
• Checklist Completed and certified in all Team Leader training programs
• On Target or Above Target performance
• Passed management background check
• Has valid driver’s license and auto insurance
• Requirements are for a candidate to be placed on the bench. The best candidate on the bench will be promoted to an open position.
Driver's License