JOB SCOPE
The Restaurant General Manager (RGM) is accountable for all restaurant operations, focusing on satisfying customers, developing people, and growing sales and profit. The RGM trains employees, leads customer service and role models How We Work Together behaviors in the restaurant. The RGM provides overall leadership and recognizes, motivates, and coaches members of the restaurant team. The RGM is expected to work an 11 point customer-focused schedule of approximately 50 hours per week. The RGM reports to the Area Coach.
CORE RESPONSIBILITIES
Has mastered current position as outlined in the Assistant Restaurant General Manager (ARGM) Job Description
Role models VOC/SMG Principles (Voice of the customer).. With a Strong Emphasis on Customer Mania.. actively coaches and supports restaurant team to deliver 100% CHAMPS (Cleanliness, Hospitality, Accuracy, Maintenance, Product, Speed)
Responds to customer concerns using B.A.M. (Believe, Apologize, Make It Right)
Ensures restaurant meets F.S.A. (Food Safety Audit) standards
Excellent communication skills, strong organizational and leadership skills and a passion for training and developing people.
Train and Develop Team Members to ensure proper staffing in the restaurant
Role models the How We Work Together principles. Takes corrective action as necessary.
Drives and Beat Year over Year sales growth.
Have a good understanding of LSM (Local Store Marketing) and drives ideas to improve sales.
Controls Profit & Loss results by managing food and paper, labor, and semi-variable costs
Reviews and analyzes financial reports and executes appropriate actions
Forecasts sales, creates schedule, orders and tracks inventory, completes daily, weekly and period paperwork
Opens and closes restaurant and runs shifts
Ensures cash control, security, safety, food quality, and employment law standards are met
Develops Team Members to become Team Leaders, Team Leaders to become ARGMs and ARGMs to become RGMs
Conducts performance appraisals, provides positive and constructive feedback
Recruits, selects, hires, and trains Team Leaders and Team Members
Maintains equipment, facility, and grounds and ensures a Clean Restaurant
Supports all company programs and marketing plans and leads rollouts to the restaurant team
SINGLE BRAND RGM REQUIREMENTS and MULTIBRAND RGM
REQUIREMENTS
Worked minimum of nine months as ARGM
Completed training program for existing position and mastered skills
Passed RGM Readiness Checklist
Completed and certified in all RGM training programs
On Target or Above Target performance
Passed management background check
Has required food handling certifications
Ability to work flexible hours
Met all single brand RGM requirements
Passed MB RGM Readiness Checklist
Passed MB RGM Assessment
Completed Multi-brand Training
Completed MB RGM Skills Development
For internal candidates, requirements are for a candidate to be placed on the bench. The best candidate on the bench will be promoted to an open position.
For external candidates, qualifications include 2 4 years of restaurant supervision, excellent communication skills, strong organizational and leadership skills and a passion for training and developing people.
Driver's License