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IT Support Analyst

Location: Towson, MD Day 1 Onsite

Pay rate: $25/hr. C2C
Position Type: Contract to Hire

USC/GC

Primary Skills: Microsoft O365, Zoom, Exchange, Active Directory

IT Support Analyst

· Establish and maintain productive working relationships with Executives, Executive Assistants, and IT colleagues.

· Coordinate and support Executive events and meetings.

· Monitor all IT support requests and respond to them in a timely manner.

· Troubleshoot hardware, software, and applications to identify and resolve problems effectively.

· Collaborate with other IT teams to escalate or solve systemic issues proactively.

· Manage the Executive's expectations by providing clear and accurate communication.

· Provide end-user training to the VIP to enhance the overall end-user experience.

· Ensure all IT policies and protocols are followed.

· Ensure all support activities are documented in the IT Service Now tool.

· Demonstrate experience in white glove technical support of Executives.

· Strong knowledge of Microsoft O365, Zoom, Exchange, IOS, Mac OS, Windows OS, Teams, SharePoint, Windows, Service Now, Active Directory, Imaging,

· Experience troubleshooting network devices, mobile devices, desktops, and printers.

· Excellent analytical, problem-solving, and communication skills.

· Ability to work independently and as part of a team.

· Ability to handle projects simultaneously while meeting deadlines.

· Ability to collaborate with other teams.

· Great customer service experience

· Strong business acumen

· Undergraduate degree and 4-6 years relevant experience, or

· Graduate degree and 2-4 years relevant experience.

Job Type: Contract

Pay: $22.00 - $25.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Help desk: 1 year (Required)
• Windows: 1 year (Required)

Ability to Commute:

• Towson, MD 21204 (Required)

Ability to Relocate:

• Towson, MD 21204: Relocate before starting work (Required)

Work Location: In person