As a Technical Implementation Specialist, you will lead professional services engagements with our clients and partners, including implementations, training, conversions, data setup and other billable services. Through needs assessment and detailed project planning, the Implementation Specialist will develop strong business partnerships with customers by functioning as a system expert, successfully onboarding clients and completing projects on-time and within budget.

ESSENTIAL RESPONSIBILITIES AND DUTIES:

• Lead Technical implementation work which may include:

Provisioning new customer instances of LW software applications

Hosting setup including access and credentialing new customer users

Data transfers, exports and migrations

System integrations to third party APIs and software applications

Occasional technical troubleshooting alongside implementation teams and clients

• Implement a coordinated project plan to manage successful client implementations, conversions and other professional service engagements across the Lone Wolf platform suite
• Pre-Sales activities which may include technical specifications and defining work scope for custom and enterprise level customers
• Provide regular internal and external status updates highlighting accomplishments and risks
• Documentation of client build technical specifications
• Track project work to ensure implementations are progressing on-time and within budget
• Maintain a comprehensive understanding of in-progress product development, product vision and Lone Wolf direction
• Maintain a good knowledge of the real estate technology industry and trends