Collaborates with department managers, subject matter experts, Instructional Designer III and Training & Development Manager to develop and produce training courses.

The duties listed below may not include all responsibilities that the person in this role may be asked to perform. Incumbent may be required to perform other related duties, as assigned, including cross training across other departments, as necessary.

• Collaborates with the Instructional Designer Supervisor to develop and produce instructional materials and training curriculum
• Delivers training for a minimum of one foundational course
• Assists in instruction, preparing of training material and scheduling of the training classes and other training programs as required
• Completes trainee evaluations and communicates trainee training needs to supervisors
• Maintains related training attendance documentation for all required training
• Assists in maintaining a current published training calendar and directory of all internal training offered
• Participates in the testing of system enhancements and contributes to efficiency goals
• Handles department purchasing and maintains record of all receipts to complete ongoing credit card expense reports
• Handles training room scheduling and setting up and performing other administrative responsibilities for the training department
• Conducts Banking Center Visits in order to identify training needs and reinforce best practices
• Works as a team to ensure training facility and equipment is operational at all times
• Participates in job specific training and other various Bank training programs, as necessary
• Maintains current knowledge of internal risk controls and loss prevention, including reporting of suspicious or unusual customer activity per Bank policy
• Maintains current knowledge and complies with all federal and state laws and regulations and all established Bank policies and procedures, including internal audit controls related to department operations
• Maintains current knowledge of all rules, regulations, and laws as they apply to BSA/OFAC/USA Patriot Act/CIP/AML

QUALIFICATIONS

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.

• H.S. Diploma or GED required
• At least one year of previous banking experience with one year of training experience is preferred
• A Bachelor’s degree in a related field is preferred, or at least one year of banking experience with two years of college is preferred
• Effective adult learning communications and presentation skills are essential
• Thorough knowledge of applicable banking laws and regulations is required
• Computer literacy and knowledge of spreadsheet and word processing software are essential
• Must be able to work effectively in a high-pressure environment and exhibit sound problem solving skills
• Good organizational, interpersonal, verbal and written communication skills are necessary for generating training materials/calendar and maintaining effective relationships with employees, customers and business prospects
• Attention to detail and mental concentration are necessary for accurately performing tasks and handling numerous interruptions
• Must be able to work a flexible schedule Monday-Friday and occasional Saturdays-Sundays
• Occasional travel to other branch locations/markets may be necessary
• Bilingual in English and Spanish is desired

ORGANIZATION

• This position reports to the Instructional Designer Supervisor
• This position does not oversee other positions

TRAINING REQUIREMENTS

All employees are required to attend scheduled mandatory trainings and complete online regulatory compliance training courses applicable to their specific job function. In all situations, employees must ensure that their actions fully comply with all federal banking laws and regulations, including internal bank policies and procedures. Failure to adhere to these requirements will be grounds for disciplinary action, including probation and possible termination.

COMMUNITY INVOLVEMENT

Lone Star National Bank’s Mission Statement includes a commitment to helping our communities grow by serving them with pride and integrity. All employees are encouraged to volunteer for bank sponsored activities, civic, charitable and community events and to be active in the communities we serve.

ATTENDANCE

Punctuality and regular attendance should be regarded as essential functions of any position at Lone Star National Bank.

Among other things, "good attendance habits" mean the following:

• Be at your work station ready for work by the start of each workday
• Remain at your work station, unless the needs of the job require being elsewhere, except during authorized breaks (including restroom breaks)
• Take only the time normally allowed for breaks
• Call in and notify your supervisor or another member of management if you are going to be either absent or tardy
• Alternate work arrangements such as telecommuting or working from home are not permitted by Lone Star National Bank

LSNB is an Equal Opportunity/Affirmative Action Employer and does not discriminate in the recruitment, hiring, and conditions of employment on the basis of race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, marital status, disability, age, veteran status, or any other status as protected by applicable laws.

Management reserves the right to change this position description at any time according to business needs.