Self-Pay Collector / Medical Collections Associate (1 Full-time opening)
Fast growing and employee friendly, with an exciting opportunity for a Medical Collections or Self-Pay Collector in our Langhorne office.
We are seeking candidates who want to work in a friendly and safe office environment.
The main duty of this position is to work with patient to resolve health insurance claims to multiple payers, receive payment or process collection.
Essential Duties:

• Run statements for each location monthly,
• Determine claim was processed correctly
• Advise patient of amount due
• Send invoices as applicable
• Communicate with patients to determine why payment has not been made
• Answer and respond to inbound calls related to patient accounts
• Process credit card payments and payment plans
• Troubleshoot patient questions/complaints
• Accurate and timely posting of patient payments balancing deposit report to payment sheet
• Review payment logs for accuracy and update deposit dates.
• Resolve any discrepancy and notify Supervisor of any recurrent issues
• Review accounts and preps for collection approval from Regional Managers
• Send all necessary documentation to Collection Agency for approved claims
• Provide monthly status reports or recommended write offs to Management
• Update system immediately when balances have been satisfied
• Effectively implement company policy change
• Adapt to needed changes
• Run payment plan reports on appropriate system
• Ensure patient payments are completed and recorded in the system
• Identify any credit card denials and contact patients to ensure continuation of payment plans
• Process accurate and timely refund due to patients
• Ensure timely follow up on patients with high balances, cob issues, payment plans, and # of invoices sent etc. to collect full amount owed.
• Answer patient billing questions properly with knowledge of health insurance explanation of Benefits
• Prepare statements for patient invoices
• Keep records of collection and status of accounts
• Research, record and track patient billing trends within the company
• Complete other duties as assigned
• Participate in projects as needed

Skills & Qualifications:

• Knowledge of health insurance processes
• Knowledge of Explanation of Benefits to communicate with patients accurately
• Experience in health insurance collections and patient billing
• Knowledge of HCPCS and ICD coding.
• Works independently.
• Uses good judgment
• Makes sound decisions
• Communicates professionally, both verbal and written
• Works well in a fast-paced environment
• Records information correctly and efficiently
• Proficient phone and computer skills
• Handles sensitive information in confidence
• Meets deadlines and prioritizes
• Proficient in Microsoft Outlook, Word, Excel
• Familiarity with State Laws regarding collections a plus.
• Organized and detail-oriented

We offer great pay to work in great place. If you are someone looking to use your talents to help patients meet their needs we want to hear from you.

This is a drug-free workplace and all job offers will be contingent on passing a drug screen and a favorable pre-employment background check.
LA123