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Revenue Analyst Loews Regency NY Operating LLC New York, NY | Full Time
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Job Description

Loews Regency New York Hotel has a legacy of luxury - expertly orchestrated and masterfully performed. Located in midtown Manhattan, the property seamlessly blends its iconic Art Deco design with modern sensibilities, craftily merging form and function to compliment 50 years of service expertise. Welcome to our Park Avenue Allure. The Revenue Analyst supports the Area Director / Director of Revenue Management in implementing the Revenue Management efforts for multiple properties, with the overall objective of driving profitable hotel revenue and increasing market share. Job responsibilities include, but are not limited to, running the daily on-property Revenue Management processes for the hotel, executing pricing changes and reviewing pricing strategy, inventory management, group block management, and running and maintaining reports. The Revenue Analyst represents the properties and the Loews Hotels brand according to the company’s “Four Diamond and More” standards. Essential Functions and Responsibilities Daily Functions Maintain inventory control by bed type and room type to maintain straight-line availability and identify opportunities to maximize revenue with premium room types. Monitor hotel room type inventory and make appropriate recommendations to shift Group block allocations when needed based on hotel strategies. Review future Group pick-up and trends with Sales & Conference Services Managers; verify historic pickup with current block, and make revisions to blocked rooms. Review Group pick-up in weekly meetings and alert RM/DORM/DOSM/CSM and Sales managers as to possibility that Group will be in attrition. Analyze daily Transient & Group pick-up using BI tools & IDeaS G3; ensure pickup dates & patterns fit with hotel strategy, and identify key dates where hotel can maximize revenue by adjusting strategies based on daily pick-up trends. Review Daily Flash in PBI to ensure rooms and revenue are coded correctly for reporting & analysis. Work with IDeaS G3 to monitor recommended rates, length-of-stay patterns, and Demand analysis; review with DORM & DOSM and suggest strategies for hotel based on IDeaS recommendations combined with market knowledge and past hotel performance. Evaluate Transient Protected RNs and Group MARs in Delphi 0-60 days out; ensure both remain consistent with hotel rate strategy. Analyze rate shop data for all comp sets for 21 days out to ensure hotel is selling the correct rates based on hotel strategy & market conditions; suggest strategy changes that will maximize revenue to DORM & DOSM as appropriate. Run and provide Revenue Management reports as required. Weekly Functions Produce and distribute weekly pick-up reports. Analyze TravelClick data (Demand360, Agency360) to identify key areas where hotel is gaining fair-share, and suggest strategy changes where hotel has opportunity to improve performance. Analyze weekly STR reports to examine hotel’s occupancy, ADR, and RevPAR performance. Explain how hotel performed vs. comp set and prior year, and why. Identify key takeaways and lessons learned to suggest strategies that will improve future RevPAR performance factoring in expected market conditions. Participate in weekly Group Pick-up Meetings and identify opportunities to maximize hotel revenue based on pickup trends (adjust group block rooms, adjust Transient strategy based on group pickup). Prepare reports for weekly Revenue Meeting. Attend the meeting and provide recommendations to DORM & DOSM to improve hotel revenue performance with rate strategies for future business. Evaluate Transient Protected RNs and Group MARs in Delphi 60-90 days out; ensure both remain consistent with hotel strategy. Analyze Rate360 data and shop hotel 21-90 days out every week to ensure hotel is selling the correct rates based on hotel strategy & market conditions; suggest strategy changes that will maximize revenue to DORM & DOSM based on findings. Publish the 14-day Forecast for Operations for each hotel Monthly Functions Analyze monthly forecast to identify opportunities and risks with the forecast; review risk & opportunities with DORM when working on forecast to develop appropriate rate strategies. Assist the DRM with the monthly forecast. Forecast the pickup for Definite & Tentative groups, reviewing history. Assist with month-end reporting process; analyze monthly Actuals to identify YOY gains and opportunities for improvement. Develop analytical tools to determine effectiveness of selling, pricing, and distribution strategies. Assists DORM & DOSM with annual budget process; historical reporting, creating of budget files, review of Monthly Analysis Files and 4-Year Trend data to develop annual budget based on past performance and shifts in market conditions while achieving overall hotel expected growth. Update hotel Citywide calendar; ensure hotel has correct strategies in place around future citywide. Analyze “13th Month” to determine what rates hotel should sell when the month rolls into the 365-day booking window; review strategy suggestions with DORM & DOSM, and coordinate with Reservations Manager on opening & loading of rate strategy. Miscellaneous Ad-hoc analysis reports as necessary Available to travel to Loews CEC in Nashville Attend all hotel meetings/staff meetings/business review/required training Required to work varying schedules to reflect business needs of hotel Maintains a professional attitude and appearance at all times Have knowledge of, understands, and adheres to all employee standards Notifies immediate superiors promptly and fully of all problems or unusual matters of significance Is polite, friendly, and helpful to guests, management, and fellow colleagues at all times Executes emergency procedures in accordance with hotel standards Complies with required safety regulations and procedures Maintains cleanliness and excellent condition of equipment and work area Complies with all hotel standards, policies, and rules Remains current with hotel information and changes Complies with hotel uniform and grooming standards Other duties/projects as assigned Qualifications Required: A thorough understanding of the basics of Hotel Revenue Management, either through education or through prior work experience. A thorough understanding of Hotel Operations, either through education or through prior work experience. Analytical thinker; able to break down complex situations, analyze, explain, and suggest strategy ideas & changes/improvements to senior leadership Excellent computer skills; advanced experience with Microsoft Office applications, specifically Microsoft Excel Must be customer service oriented and have excellent hospitality skills Must have excellent written and oral English communication skills and telephone etiquette skills Must be detail oriented, organized and able to prioritize work load Agile in multi-tasking and able to make sound decisions based on available information Must be able to type 25 wpm Must be flexible to work any shift, including weekends and holidays, if required Customer Service: manages difficult or emotional customer situations; responds promptly to customer needs; solicits feedback to improve service; responds to requests for service and assistance; meets commitments. Interpersonal Skills: Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new things. Oral communication: Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings. Written Communication: Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data efficiently; able to read and interpret written information. Teamwork: Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed. Change Management: Communicates change effectively; builds commitment and overcomes resistance; prepares and supports those affected by change; monitors transition and evaluates results. Must be willing and able to comply with local/state/federal COVID-19 vaccination mandates/requirements. Preferred: Previous Revenue Management experience Previous supervisory experience in similar size operation Proficient with Opera PMS, Delphi.fdc and IDeaS G3 (or equivalent systems). Education: College degree in Hospitality Management or related equivalent experience. Experience: 2 years of previous Analyst/Sales/Reservations/Front Desk experience.

Skills for Revenue Analyst

The job skills required for Revenue Analyst include Analysis, Customer Service, Leadership, Revenue management, Microsoft Office,and Commitment etc. Having related job skills and expertise will give you an advantage when applying to be a Revenue Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Revenue Analyst. Select any job title you are interested in and start to search job requirements.

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Career Path for Revenue Analyst

The following is the career advancement route for Revenue Analyst positions, which can be used as a reference in future career path planning. As a Revenue Analyst, it can be promoted into senior positions as a Revenue Cycle Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Revenue Analyst. You can explore the career advancement for a Revenue Analyst below and select your interested title to get hiring information.