Loews Miami Beach Hotel is Hiring a Room Service Overnight Order Taker - Now Hiring Near Miami, FL
A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined. Purpose This position is responsible for sales activities associated with the Room Service operation to include; assisting guest in the selection of menu items; upselling food, beverages, after dinner beverages and desserts; taking and processing orders; maintaining records. Essential Functions and Responsibilities
- Maintains Room Service tracking and control records and files - Stays informed of status of menu item availability - Assists guests with selection of food, beverage, wine, dessert and specialty items - Makes knowledgeable recommendations regarding selection of food, beverages, wines desserts and after dinner beverages to ensure guest satisfaction, while attempting to produce maximum revenue form sale - Takes and processes room service orders in a timely manner according to Loews standards - Completes Room Service paperwork to ensure proper billing of all charges to appropriate guest account - Responds to complaints regarding room service orders in appropriate manner according to Loews standards - Posts Amenity charges to guest accounts - Distribute amenities to server by confirming guest room number of guest - Dispatch bussers/ server to handle guest requests - Call back guest to confirm guest satisfaction with food quality and service - Other duties as assigned Supportive Functions and Responsibilities
- Promotes and applies teamwork skill at all times - Notifies appropriate individual promptly and fully of all problems and/or unusual matters of significance - Is polite, friendly, and helpful to all guests, management and fellow employees - Attends all appropriate hotel meetings and training sessions - Maintains cleanliness and excellent condition of equipment and work area - Executes emergency procedures in accordance with hotel standards - Complies with required safety regulations and procedures - Complies with hotel standards, policies and rules - Recycles whenever possible - Remains current with hotel information and changes - Complies with hotel uniform and grooming standards