Job Specific

• Completes required set up/preparation of function room prior to scheduled activity
• Inspects all equipment prior to, during and at the end of each function.
• Reports any deviations from standards to Captain/Supervisor
• Inventories materials and supplies at beginning of shift, obtains quantities necessary to support forecasted levels of business
• Prepares coffee, iced/hot tea and other beverages as required
• Checks all plates prior to service for accuracy, completeness, appearance and presentation
• Serves food to guests following Star Service Standards
• Monitors guests, anticipates needs responds to requests, ensures satisfaction
• Monitors guest alcohol consumption to prevent over indulgence and ensure safety
• Clears tables and breaks down function rooms after completion of banquet food service activity
• Completes assigned end of shift duties
• Other duties as assigned

General

• Promotes and applies teamwork skills at all times
• Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
• Is polite, friendly, and helpful to guests, management and fellow employees
• Executes emergency procedures in accordance with hotel standards
• Complies with required safety regulations and procedures
• Attends appropriate hotel meetings and training sessions
• Maintains cleanliness and excellent condition of equipment and work area
• Complies with hotel standards, policies and rules
• Recycles whenever possible
• Remains current with hotel information and changes
• Complies with hotel uniform and grooming standards

Qualifications

• High School Diploma or equivalent
• One years experience as Food Service Attendant/Banquet Server in upscale hotel or free standing restaurant operation
• Thorough knowledge and understanding of quality food service techniques and standards
• Exceptional guest service skills
• Certifications; "TIPS" or equivalent responsible vendor
• Ability to lift and carry food service trays weighting 35 pounds
• Ability to stand stoop and bend repetitively during entire shift
• Ability to speak, read and understand the English language
• Ability to work flexible schedule to include weekends and holidays