• Responsible for the smooth, efficient, cost effective operation of the Housekeeping Department including labor management, inventory control, and the development and maintenance of a positive and supportive work environment and inter/intra departmental relationships
• Oversees daily assignment of duties to Housekeeping staff
• Analyzes daily room turn and makes staff or procedural adjustments as necessary
• Assists in the management of Housekeeping Rooms Personnel, particularly during heavy turns
• Oversees daily operations of Housekeeping Department to ensure that the highest possible quality standards are consistently maintained and that service is provided in a highly professional manner
• Maintains Housekeeping staffing levels to provide for optimal performance
• Develops and maintains a quality assurance program for all guestrooms, storerooms, and service related to guest floors
• Uses guest comment responses to design additional training programs
• Inspects and evaluates physical condition of hotel daily for cleanliness and necessary repairs
• Ensures removal of Room Service trays from hallways and placement in appropriate location in service landings
• Responsible for overseeing the activities of Housekeeping Staff
• Monitors daily payroll and takes corrective action when disparities occur or productivity drops
• Assumes the duties of Director of Housekeeping in the Directors absence
• Greets and interacts with guests in an outstandingly friendly and professional manner
• Works closely with Guest Services Manager to resolve all room discrepancies before the end of each day
• Possesses full knowledge of all matters relating to the proper administration of the Housekeeping department
• Possesses full knowledge of the specific duties, responsibilities, and skills of every member of the Housekeeping department, particularly those of the Housekeeping Manager, and performs in any capacity as needed
• Maintains close contact and ensures good communication with employees
• Ensures that responsive and efficient repair services are provided to satisfy guest requests
• Investigates guest complaints and takes corrective measures
• Encourages a positive attitude among employees and treats guests and fellow employees with courtesy and respect
• Interviews and makes recommendations regarding hiring of Housekeeping personnel
• Interviews and selects Housekeeping line level personnel
• Provides training for employees regarding OSHA regulations, department policies and procedures, operation of equipment, and daily tasks
• Provides employee safety training to prevent accidents, comply with OSHA regulations, and ensure hotel life safety
• Sets agendas for training
• Evaluates individual employee performance, determines areas in need of improvement or requirements for advancement, establishes goals, objectives and training needs required to attain same
• Coaches, counsels, retrains personnel as needed in order to ensure acceptable performance
• Responsible for projects assigned to second and third shift employees
• Makes special work assignments in advance for special events such as meetings, dinners, dances, etc. that may affect the lobby staff
• Coordinates departmental activities to coincide with other hotel department requirements in order to maintain the overall cleanliness of the guestrooms, public areas, and other assigned areas of responsibility
• Assists Housekeeping Manager in coordinating the repair of Housekeeping equipment such as vacuums, buffers, carts, and furniture
• Plans special lobby cleaning projects and ensures their completion
• Coordinates lobby maintenance projects with Engineering
• Plans maintenance of lobby floors
• Coordinates monthly accounting for all supplies requisitioned from other departments
• Attends staff meetings, Pre-Cons, Rooms Meeting and other special meetings when required
• Sets agendas for Housekeeping meetings and runs meetings as needed
• Schedules and implements training programs for assigned employees and attends and participates in training as needed
• Prepares monthly payroll and budget forecast for public space employees
• Writes and submits yearly performance appraisals for Housekeeping Staff
• Counsels employees regarding both positive and negative aspects of their performance, including accidents and safety violations
• Mediates disputes between employees as necessary
• Keeps Director of Housekeeping informed of all matters significantly affecting the department
• Keeps all other departments informed about Housekeeping operations as needed
• Approves departmental schedules
• In consultation with the Director, prepares master lists of general cleaning and all other cyclical projects
• Periodically inventories supplies and equipment
• Determines discard and maintenance regimes for each machine and equipment piece
• Prepares public area staff schedules, vacation list, and payroll
• Meets and interacts with outside vendors in an outstandingly professional manner
• Stays current with industry related technological improvements geared toward product improvement and increased efficiency
• Performs numerous responsibilities to meet time-sensitive deadlines
• Ensures that responsive and efficient uniform room and repair services are provided
• Prepares department purchase requisitions
• Conducts periodic storeroom inventories to ensure maintenance of adequate par levels necessary to support forecasted operational requirements
• Completes special projects related to housekeeping operations as assigned by the Director of Housekeeping
• Establishes work routines and schedules which address the needs of the hotel and are flexible enough to respond to emergency situations and fluctuations in occupancy
• Assists in the selection of employee uniforms and the determination of uniform purchase requirements
• Attends required hotel meetings to keep abreast of in-house activities/promotions and upcoming events; maintains communication with other departments within the hotel
• Holds daily, weekly and monthly department meetings designed to provide necessary contact and operating information for all departmental employees
• Interacts with guests to solve problems and ensure satisfaction
• Develops monthly usage reports for cleaning supplies and guestroom supplies
• Creates and maintains control procedures for keys, radios, pagers, etc.
• Creates comprehensive training programs utilizing diverse techniques
• Creates Quality Assurance and Cyclical Programs
• Creates Incentive/Rewards/Recognition Programs
• Creates an environment in which excellent staff morale is fostered and staff retention is a priority
• Ensures efficient operation of HOSTAR System
• Receives the weekly inventory of cleaning and guest supplies for the hotel
• Requisitions supplies needed to maintain weekly par levels
• Ensures that Storeroom is kept well-stocked with all necessary supplies, and ensures that all needed supplies are ordered in sufficient time to prevent shortages
• Works closely with Laundry Manager/Supervisors to ensure that Hotel linen quantity and quality needs are consistently met in a timely and efficient manner
• Ensures that Housekeeping office and storeroom are kept neat and organized
• Responsible for the submission of all performane appraisals for assigned employees
• Evaluates changes in guest needs, the hotels guest mix and industry competitive set, to recommend appropriate product/service and operational changes necessary to ensure guest and employee satisfaction, while maintaining market dominance and exceptional financial performance
• Other duties as assigned

General

• Promotes and applies teamwork skills at all times
• Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
• Is polite, friendly, and helpful to guests, management and fellow employees
• Executes emergency procedures in accordance with hotel standards
• Complies with required safety regulations and procedures
• Attends appropriate hotel meetings and training sessions
• Maintains cleanliness and excellent condition of equipment and work area
• Complies with hotel standards, policies and rules
• Recycles whenever possible
• Remains current with hotel information and changes
• Complies with and enforces hotel uniform and grooming standards

Qualifications

• Thorough knowledge of all matters relating to the proper administration and operation of hospitality housekeeping operations
• Three to five years of management experience in large, fast paced, hotel housekeeping environment with at least three years as Assistant Executive Housekeeper or above
• Ability to maintain effective operating and control processes designed to attain maximum operating efficiency while ensuring adherence to established guest satisfaction criteria
• Effective management, leadership, organizational, and communication skills
• Able to read and interpret documents
• Able to work with and apply mathematical concepts
• Able to write routine reports and correspondence
• Able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Able to speak effectively before groups of guests and hotel employees
• Able to push, stand, stoop, bend, and lift items weighing up to 25 pounds repetitively during entire shift
• Expect to work a flexible schedule including weekends, holidays, evenings and nights