JOB SUMMARY:

The Host/Hostess is responsible for welcoming guests and escorting them to their seats for dining in the hotel's restaurants, continuing effort to deliver outstanding guest service and financial profitability.

ESSENTIAL JOB FUNCTIONS:

• Welcome guests and ascertain their dining needs.
• Seat guests and manage the seating chart.
• Receive incoming calls and provide information in a polite and professional manner.
• Take room service calls and orders and accurately communicate them to the kitchen.
• Monitor restaurant activity to determine seating and dining flow.
• Perform opening and closing duties, as needed.
• Completes side work to include polishing/rolling silverware, stocking condiments and glasses, sweeping and cleaning as directed by supervisor. Practices “clean as you go” method, and sanitation standards.
• Stock and clean host stand/podium.
• Ensure knowledge of menu and all food products.
• Uses guest’s names whenever possible and learns guest preferences.
• Follow proper cashiering functions by completing/closing guest checks and submitting information into POS system.
• Respond to guest inquiries and requests in a timely, friendly and efficient manner.
• Assist fellow team members and other departments wherever necessary to maintain positive working relationships.

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

COMPETENCIES:

• Outstanding customer service skills and ability to attend to guests and associates in an attentive, friendly, and courteous manner.
• Must be able to speak, read, write and communicate in English to adequately perform the duties of the job.
• Outstanding organizational and time management skills.
• Must be energetic and able to work in a fast-paced environment.
• Must be detail-oriented and able to work both independently and with a team.
• Must be able to show initiative, including anticipating guest or operational needs.
• Must be able to work varying schedules that include evenings, weekends, holidays and extended hours as business dictates.

REQUIRED/PREFERRED EDUCATION AND EXPERIENCE

• High School diploma or equivalent experience required.
• 6 months of experience working in a related position.

BENEFITS WE OFFER

• Career development & training
• Paid time off
• Travel & hotel discounts
• 401(k) with company match
• Bonus potential
• And more!

ADDITIONAL ELIGIBILITY QUALIFICATIONS

Satisfactory criminal background screening required - Valid driver’s license and safe driving record may be required

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is required to stand for entire shift, balance, reach, push, pull, lift, grasp, feel, talk, hear, see, smell, taste and perform repetitive motions that require manual dexterity.

This position requires the exertion of up to 50 pounds of force and lifting up to 50 pounds occasionally. The employee is required to have visual acuity to operate machinery and tools, determine accuracy, neatness and thoroughness of food and make general observations of facilities. This position is primarily indoors and may subject the employee to high or cold temperatures from machinery and moderate noise level.

EEO STATEMENT

In accordance with all applicable local, state, and federal laws, Lodgco is committed to a policy of nondiscrimination and equal employment. This policy requires that all decisions involving hiring, promotion, transfer, compensation, benefits, training, discipline, and all other personnel practices and terms or conditions of employment will be made without regard to race, color, religion, sex, age, national origin, disability, genetic information, height, weight, marital status, veteran status, sexual orientation or any other protected characteristic under state, federal, or local law. Lodgco also prohibits retaliation against any employee because the employee has engaged in an activity that is protected under state, federal, or local law.

WHO WE ARE

Lodgco Hospitality, LLC is a multi-brand, hospitality company that delivers value, rewards, and a sense of pride to its associates, guests, and investors. Lodgco was founded on the desire to develop and manage hotels that offer our guests the finest service possible.

Headquartered in Michigan, the Lodgco portfolio represents many of the most trusted names in hospitality, including Marriott, Hilton, Hyatt, and IHG. We currently have hotels in Michigan, Florida, & and Colorado. Additionally, we regularly integrate new hotels into our portfolio.

To learn more about our growing company, please visit www.lodgco.net