32 Front Desk Representative Jobs in Frisco, TX
LNR JOINT VENTURE INC is Hiring a Front Desk Representative Near Frisco, TX
Job Description
As a Front Desk Representative at Comfort Inn & Suites Frisco you are the first point of contact for our guests and play a crucial role in providing an exceptional customer experience. Your responsibilities will include welcoming and assisting guests, managing reservations, and ensuring a smooth check-in and check-out process.
Key Responsibilities:
- Guest Interaction: Greet guests warmly and provide a friendly and professional welcome. Answer inquiries, address guest concerns, and provide information about the hotel's facilities, services, and local attractions.
- Reservation Management: Handle guest reservations efficiently, ensuring accuracy in booking details. Coordinate with housekeeping and other departments to meet guest needs.
- Check-In and Check-Out: Manage the check-in and check-out process, verify guest identification, and process payments accurately. Provide room keys and assist with luggage when necessary.
- Telephone and Email Correspondence: Manage incoming calls and emails, taking reservations and addressing guest inquiries promptly and professionally.
- Billing and Invoicing: Prepare bills, process payments, and maintain guest accounts. Resolve any billing discrepancies and ensure a seamless payment process.
- Safety and Security: Monitor security cameras and ensure the safety and security of guests, staff, and the property. Follow safety protocols and assist in emergency situations as required.
- Guest Services: Handle special requests and provide additional services such as wake-up calls, arranging transportation, and delivering messages to guests.
- Record Keeping: Maintain accurate records of guest information, reservations, and transactions. Keep the front desk area clean and organized.
- Collaboration: Collaborate with other hotel departments, including housekeeping, maintenance, and management, to ensure a smooth operation and address guest needs promptly.
- Previous experience in a customer service or front desk role is preferred.
- Strong communication and interpersonal skills.
- Proficiency in using reservation and billing software systems.
- Ability to handle cash and process payments accurately.
- Problem-solving skills and the ability to remain calm under pressure.
- Knowledge of local attractions and services to assist guests.
- Professional appearance and demeanor.
- Flexibility to work varying shifts, including evenings, weekends, and holidays.
The compensation for this position typically ranges from 10 to 13 per hours, depending on experience, work hours, and other factors.
If you are passionate about delivering exceptional guest experiences and enjoy working in a customer-facing role, we invite you to consider a career as a Front Desk Representative at Comfort Inn & Suites Frisco. Join us in providing a warm and welcoming environment for our guests and ensuring their stay is memorable and enjoyable
Job Summary
Full Time
$28k-36k (estimate)
04/27/2024
05/12/2024
The following is the career advancement route for Front Desk Representative positions, which can be used as a reference in future career path planning. As a Front Desk Representative, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Representative. You can explore the career advancement for a Front Desk Representative below and select your interested title to get hiring information.
If you are interested in becoming a Front Desk Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Desk Representative job description and responsibilities
They organize and maintain the cleanliness of the front desk area at all times and lead guests to the appropriate department.
01/10/2022: Springfield, MA
Responsible for collecting any applicable fees from the guests and ensuring that only the registered guests stay.
03/23/2022: Laramie, WY
May also be asked to update appointment calendars, validate parking tickets or perform filing and clerical duties.
02/20/2022: Oklahoma City, OK
Processing operational needs, addressing guest requests, completing reports or sharing the highlights of the local area.
01/23/2022: Charlotte, NC
Coordinated and organized front desk operations to ensure excellent guest service.
03/04/2022: Muskegon, MI
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk Representative jobs
Requires a minimum of High School Diploma or GED.
02/24/2022: Bloomington, IN
1+ years of experience as Front Desk Representative or similar role.
02/01/2022: Florence, SC
Proven experience as front desk representative, agent or relevant position.
02/28/2022: Queens Village, NY
Use front desk skills to complete their job efficiently.
03/10/2022: Baton Rouge, LA
With experience in customer service.
02/13/2022: Cedar Falls, IA
Step 3: View the best colleges and universities for Front Desk Representative.
