Tennessee Williams famously captured the charm and romance of our city in his plays and stories, and it's all on show here at Loews New Orleans Hotel. Located in the Warehouse District, discover comfort and luxe experiences all within the heart of the Big Easy. Welcome to New Orleans' Cultural Crossroad. Job Specific The LINC position is responsible for coordination and servicing of convention and group business Liaise daily with conference and convention guests to handle specific requests and ensure guest satisfaction. Communicates changes in conference programs to appropriate hotel operating departments. More specifically: Continually check in with Meeting Planners to assess needs/requirements. Maintains communications with clients and appropriate hotel departments via RUSH Line and radio Keep in contact with the appropriate Catering/Conference Manager regarding any changes/updates pertaining to their group Provide outstanding services to clients in accordance with Loews Hotels Star Service standards to ensure total guest satisfaction Meet with Catering/Conference Manager prior to arrival of each group to fully understand the needs and flow of every group Meet daily with Catering/Conference Manager to ensure full understanding of the needs and flow of each group in-house Maintain the accuracy of the BEO Bible (guarantees, replacing revised/original BEO's, F&B BEO's placed in correct section, etc.) Produce the Outdoor Event Report on a weekly basis Weekly maintenance (Engineering) reports/walkthroughs Reports to Engineering any items needing to be fixed/corrected Walk all room set-ups in advance, ensure they are correct Ensure all events are posted correctly on the Reader Board Review Resume and BEO's in great detail to determine needs and assist with facilitating them with the Conference or Catering Manager's assistance Regularly check on preparations and activities for all assigned group events Meet periodically with clients throughout the day for the duration of their stay to answer questions, coordinate necessary changes, anticipate needs, and troubleshoot problems Coordinate package delivery for group clients, coordinating with the Business Center and Receiving Departments Notifies appropriate individual promptly and fully of all problems and/or unusual matters of significance General Attends all appropriate hotel meetings and training sessions Promotes and applies teamwork skill at all times Is polite, friendly, and helpful to all guests, management and fellow employees Maintains cleanliness and excellent condition of equipment and work area Executes emergency procedures in accordance with hotel standards Complies with required safety regulations and procedures Complies with hotel standard, policies and rules Recycles whenever possible Remains current with hotel information and changes Complies with hotel uniform and grooming standards Ability to make decisions on imperfect information Bias toward action Decisiveness Other duties as assigned Required Skills & Experience Exceptional knowledge and understanding of various banquet and food service techniques and standards Effective leadership, management, organizational and communication skills Exceptional guest service skills Ability to speak, read and write the English language Ability to stand, stoop, bend repetitively during entire shift Ability to work flexible schedule to include weekends and holidays Other Must the Applicants Supply Their own Work Permit? Yes Bonus? No Accommodation Provided? No Position Categories: Meeting/Event Planning Headquartered in New York City, Loews Hotels & Co is rooted in deep heritage in the hotel industry and excellence in service. As one of the only independently owned family hotel companies, we know that hospitality comes from the heart. Loews Hotels & Co owns and operates hotels and resorts across the U.S. and Canada. Located in major city centers and resort destinations, including multiple hotels in partnership with Universal Orlando Resort, Loews Hotels & Co features properties grounded in family heritage and dedicated to delivering unscripted guest moments, all with a locally handcrafted approach. We pride ourselves on the individuality and uniqueness of our offering. Joining Loews Hotels & Co means not just gaining a job, it means becoming a part of a family. A family where Team Member growth and empowerment are part of our DNA and have been for decades. We offer progressive benefits including paid parental leave, 401K matching and travel benefits, and opportunities for ongoing learning and development. But beyond that, as a member of the Loews Hotels family, you are part of a culture of diversity and inclusion, one that works hard to protect our environment with eco-friendly and sustainability programs, and one that is always a good neighbor to their communities, supporting them in ways large and small. We welcome you to join us. Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.