Description

Come with me and you'll be in a world of pure imagination.

At lloyd, we offer real career opportunities in hospitality beyond your wildest dreams. Founded in 2010, lloyd has been providing the good people of Buffalo a fun and fresh food experience like no other for over 10 years- and we extend this commitment of excellence to our hard-working staff as well. A still young and burgeoning restaurant brand, at lloyd, you aren’t a number, you’re a valued member of our team. That means you get to grow WITH us as we expand operations, and along with this expand opportunities for professional advancement for our valued team members through new locations, roles, and ideas. We want to help you realize your hospitality career dreams!

We are currently seeking a Line Shift Lead to join our restaurant crew at our North Buffalo Location. This position will be responsible for maintaining restaurant operations when the Kitchen Management is not present. This will be done by monitoring daily inventory counts, production lists, and delegating tasks for the crew to have a successful shift. You will work closely with new crew members and train them in the lloyd way while adhering to SOPs, Company initiatives, and the lloyd core values. This is a hands- on role, with prior leadership experience preferred. You will serve as the feedback champion of the food and customer experience and delivery. Past restaurant experience is not required, as there is a 60 day training path for success in this position. Strong organization and communication skills will assist the candidate in being a strong leader for their team. If you have a love and passion for food, enjoy customer service and engagement and thrive in a fast paced environment, apply today!

The Line Shift lead will:

• Provide direction and leadership to the restaurant team day-to-day to ensure successful operations.
• Leading by example and by being a role model of the standards and behaviors consistent with the lloyd core values and culture.
• Ensure that proper security procedures are in place to protect employees, guests and company assets. 
• Ensure a safe working and guest environment to reduce the risk of injury and accidents. Completes accident reports promptly in the event that a guest or employee is injured.
• Maintain professional restaurant image, including cleanliness, proper uniforms and appearance standards. 
• Proper intercompany communication utilizing Basecamp, email, 7Shifts, shift logs and any other forms used. 
• Oversee and assist with daily line shifts by covering breaks, filling in when needed, and communicating with line staff.
• Responsible for handling guest interactions to ensure every guest feels welcome and leaves with a Five-Star experience. 
• Ability to motivate employees to work as a team to ensure that food and service meet lloyd standards.
• Live and embody the lloyd Core Values.
• Supervise portion control to minimize waste. 
• To count down drawers, issue and record drawer counts, deposits and tip outs.
• Fill out shrink logs
• Supervise or coordinate activities of line workers engaged in food preparation when Kitchen Manager or Assistant Kitchen Manager is not present.
• Provide functional expertise to assist training of all subordinate staff.
• Work to ensure ticket times are as low as possible, including providing guidance, motivation and delegation to line team members.
• Check the quality of raw or cooked food to ensure that health and safety standards are met.
• Advocate and promote sanitary practices for food handling, general cleanliness and maintenance of all areas of operation (ServSafe Certified).
• Checking the quantity and quality of received products.
• Inspect supplies, equipment, or work areas to ensure conformance to established standards.
• Take proper action on equipment & building repairs as needed.
• Supervise activities of shift staff taking proper disciplinary action if needed.
• Resolve any guest complaints concerning food and beverage quality as well as service when you are the ranking leader onsite.
• Coordinate breaks per shift, hold pre-shift meetings for each shift to let the crew know of changes, specials and general lloyd news.
• Maintaining food presentation and consistency as dictated in Standard Operating Procedures.
• Preparing, packing, and cooking catering orders.
• Other duties as assigned, including assuming responsibilities of direct reports when necessary
• Inventory counts.
• Checking the quantity and quality of received products, making sure they reflect what was ordered.
• Determine and make adjustments when necessary to food production schedules
• Prepare and communicate shift summary
• Tortilla Production Backup
• Expo

This is a fantastic opportunity to make your mark on a community known & grown operation, where the sky's the limit. If this opportunity excites you- we want to talk!

What we offer that sets us apart:

• Free lloyd every day (when you’re working!)
• Company funded Medical Insurance and Dental Insurance
• Paid Time Off
• Maternity/Paternity Leave
• 401K, including Company contributions
• Employee discounts
• Company-provided lloyd swag
• Employee Assistance Program
• A fun and employee-oriented Company culture, including bi-annual staff appreciation events and parties, with prize-giveaways, employee recognition awards, and more!
• REAL Career Growth Opportunities!

There is no life I know to compare with pure imagination. Living there you'll be free if you truly wish to be.

Requirements

*Must be available to work evenings and weekends