Title: IT Inventory Specialist

Division: Corporate

LJA recognizes that our success depends on the quality of the people we hire. We are currently seeking highly talented individuals that take pride in their work, function exceptionally well in team environments, and contribute to the overall success of the company. As a 100% employee-owned company, we promote an entrepreneurial spirit that helps drive the bottom line and the long-term professional and financial success of our employees. With more than 50 office locations, LJA is growing and ready for talented people to help us build our future.

Summary: Our IT team is growing and we are seeking an IT Inventory Specialist to support our team. Responsibilities include maintaining and enhancing our IT Inventory and reporting.

Responsibilities:

• The Inventory and Imaging Specialist is responsible for both technical, and administrative duties
• Inventorying and asset tagging of IT equipment
• Responding in person, via phone, or electronically to inquiries and requests for assistance, and creating, updating, and resolving Service Desk Tickets as needed
• Management of IT Logistics including Disposal activities
• Imaging and Initial Configuration of Devices
• Computer Component Maintenance through basic part replacement
• Ordering Cell Phones
• Assisting customers and staff with basic hardware and software challenges
• Dealing with Vendors for Warranty Support
• Cellphone plan optimization
• Assisting call-ins or live chat with technical difficulties
• Essential Job Functions
• 60% - Receive, Inventory, and asset tag IT equipment Prepares, stores and applies images for all models of computers in active inventory.
• 30% - Uses technical expertise & understanding of business needs to evaluate and resolve IT service desk tickets, meeting specific Service Level Agreements. Assists in maintaining the onsite storage facility.
• 10% - Device Management Projects such as Quarterly Inventory Reports, Warranty Management, etc.
• 10% - Prepares and maintains end-user documentation
• Key Skills required
• Good customer service skills
• Understanding of IT Hardware

Education, Licensure and experience:

• High school diploma (Bachelor’s in related field preferred)
• IT experience at least 1 years