Designer and manufacturer of home furniture products is looking for a customer service superstar to be our next Junior CS Manager.

Our ideal candidate has a passion for products and helping others. You have experience working with consumers, ideally in an e-commerce environment. You will focus on providing next-level service to our customers while expanding and enhancing the customer service department.

If you are ready to step up into a customer service management role, we want to hear from you.

Core Responsibilities

- First point of contact for consumers (phone, email, chat).

- Serve as resident product expert

- Manage parts program (identify and forecast required parts)

- Process returns/replacements/parts requests

- Proactively communicate with consumers

- Develop/enhance customer service department

- Monitor health of online listings

Experience

- 2 years as customer service representative

- Experience providing product support/working with replacement parts

- ERP software experience (NetSuite preferred)

- Experience with ZenDesk is a plus

- Experience working within e-commerce retail portals (Amazon, Walmart, Shopify, etc…)

Job Type: Full-time

Pay: From $20.00 per hour

Expected hours: 40 per week

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to Commute:

• Diamond Bar, CA 91765 (Preferred)

Work Location: In person