Why LVT:

LVT (LiveView Technologies) is making the world a safer place, and we need your help! Based in Utah, LVT is the world's leader in physical security platforms and data. With our systems in every state and working with Fortune 500 enterprise companies, we're positioned for vast expansion in the years to come. While we were founded nearly 20 years ago, we stay true to our roots of innovation, which has led to our consistent scaling of a rate of 100% year-over-year in the last 5 years. If you are looking for a market-leading organization with untapped potential, look no further than LVT.

We’ve been very intentional about our growth and profitability, which has driven our massive growth trajectory. We need self-motivated, innovative go-getters at every level to keep up with the explosive demand. At LVT, we provide a fulfilling career that allows you to live your best life at work and at home. We provide the culture to work smart and have fun while giving you the flexibility needed for yourself and your loved ones.

If you are looking for an opportunity with leadership, ownership, and accountability, and you're excited about contributing to a high-growth company with a strong foundation where you can make an immediate impact, read on!

Role Description

As a Hardware Support Team Lead at LVT, you will use your mechanical and electrical knowledge to mentor and assist the Hardware Support team in their daily work. You will be responsible for ensuring the team is on task, working on what’s most important. When a member of the team is struggling with a more complicated issue, you will provide assistance to help resolve it quickly. You will monitor the phone queue and help take calls when wait times are exceeding reasonable expectations. When there are no time-sensitive issues to take care of, you will audit the team’s past work by reviewing phone calls and ticket notes, looking for opportunities to coach and improve individual performance.

Responsibilities

1. Monitor individual members of the team for productivity, ensuring current workload needs are met
2. Answer questions and provide immediate assistance to team members when needed
3. Monitor the phone queue and take calls when necessary to reduce wait times
4. Review the team’s past work (Incidents, Work Orders, phone calls, etc.), and provide feedback both directly, and to the Product Support Manager
5. Work with the Product Support Manager and the Mechanical & Electrical SME to provide the team with mentorship, documentation, and training

Qualifications: 

1. Technical Expertise: Familiarity with LVTs product and best practices to remotely troubleshoot hardware. Proficient in mechanical and electrical troubleshooting, with experience in hardware support.
2. Leadership Skills: Demonstrated leadership experience in technical support or maintenance roles. Strong mentoring and prioritization abilities to guide teams effectively.
3. Communication and Collaboration: Excellent interpersonal skills for conveying technical concepts to diverse audiences. Collaborative approach with cross-functional teams and adept at providing constructive feedback.
4. Problem-Solving Skills: Analytical and adaptable problem-solving capabilities to resolve issues efficiently. Proactive in identifying process improvements for team efficiency.
5. Customer Focus: Dedicated to delivering exceptional customer service and minimizing wait times. Skilled in monitoring support queues and implementing preventive measures.
6. Team Player: Promotes a positive team environment, encourages knowledge sharing, and upholds standards and procedures diligently.

Benefits

Flexible Time Off, Paid Holidays, 401(K), Equity, Health, Vision, Dental, Voluntary Life Insurance, Wellness Program and best of all working with awesome people - ask about that when you speak with us!

HR Policy

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. All Candidates must pass a drug screening and background check upon employment. Must be authorized to work in the U.S.