2 Client support specialist Jobs in West New York, NJ
Live Nation is Hiring a Client support specialist Near West New York, NJ
Client Support Specialist
This position will support the Universe division within Ticketmaster. You will deliver services to support the client’s day-to-day needs related to the use of ticketing systems and products.
The CSS will be responsible for maintaining agreed upon service levels. They will follow up as needed with product and engineering teams to ensure we are providing timely problem resolution.
Responsibilities will also include training, sharing of best practices, and general operational support including installs and upgrades.
This role will be responsible for handling inbound emails from clients and ticket buyers (fans), be the first line of defense to troubleshoot issues, provide solutions and propose and implement process improvements with the broader team.
In addition, the role will require coordination and execution of after-hour support projects.
WHAT YOU WILL BE DOING
CLIENT SERVICE
- Work closely with clients via Zoom, email and over the phone, to build their own events, manage their own on / off sales, and pull their own reports.
- Oversee a team of after-hour client support specialists and bridge operations for respective product, fan support and client support teams.
- Engage with event hosts and ticket buyers (fans) to resolve issues and requests with strong empathy.
- Meet and exceed client service level agreements.
- Identify process optimization and improvements to customer success flows to improve the support experience.
- Advise and assist with reporting.
- Monitor client chargeback activity and flag fraudulent trends, and alert respective teams.
- Coordinate upgrades and hardware replacements at client sites
- Work closely with the Sales and Product teams to ensure client needs are met and clearly communicate roadblocks to the team.
- Provide after-hours office support for urgent matters.
UNIVERSE PLATFORM SUPPORT
- Working knowledge of Universe web portal
- Remain current with new software / product releases.
- Assist with client training / education and ongoing maintenance.
PROBLEM RESOLUTION
- Use troubleshooting techniques and tools to identify the root cause of issues.
- Serve as primary contact for customer service escalations on behalf of clients.
- Log issues and user feedback, and work closely with developers to reproduce issues, problem-solve, and verify fixes on Universe managed website.
Our job descriptions evolve with our business needs and priorities. In addition to the description above, your role may include additional duties, responsibilities, projects, and team support as needed.
Last updated : 2024-05-20
Job Summary
Full Time
Sports & Recreation
$67k-86k (estimate)
05/22/2024
08/20/2024
LONDON
200 - 500
1999
SELINA HOLLIDAY EMENY
$50M - $200M
Sports & Recreation
Related Companies
The job skills required for Client support specialist include Customer Service, Coordination, Troubleshooting, Client Service, etc. Having related job skills and expertise will give you an advantage when applying to be a Client support specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client support specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Client support specialist positions, which can be used as a reference in future career path planning. As a Client support specialist, it can be promoted into senior positions as a Customer Service Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client support specialist. You can explore the career advancement for a Client support specialist below and select your interested title to get hiring information.
If you are interested in becoming a Client Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Client Support Specialist job description and responsibilities
Ensure positive client experience through high quality service and communication thereby attaining client retention.
01/29/2022: Spokane, WA
Handle client engagement document control and execute filing system policies.
03/29/2022: Temple, TX
They are responsible for the overall results of the support team plus hiring, training, and retention of support employees.
02/09/2022: Rock Hill, SC
Support requests pertain to usage questions or clarification of documentation.
02/22/2022: Pascagoula, MS
Client Support Specialists are responsible for ensuring excellent client experiences and thus maximizing business.
03/10/2022: Reno, NV
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Client Support Specialist jobs
Client support specialists must be able to handle a variety of situations with professionalism and tact.
03/02/2022: Cedar Rapids, IA
Communicate clearly with customers.
04/03/2022: Yakima, WA
Positive feedback helps the client progress and move through negative self-talk, ambivalence, resistance and other hurdles.
02/21/2022: Wichita Falls, TX
Aspiring candidates must provide excellent service and meet client needs while offering cost effective technological solutions to the organization.
04/07/2022: Detroit, MI
Dealing with customers and clients requires a lot of patience, kindness, and understanding.
03/15/2022: Spartanburg, SC
Step 3: View the best colleges and universities for Client Support Specialist.
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