Job Summary :

Roles and Responsibilities :

• Communicate venue information about policies and procedures to guests.
• Look for ways to proactively assist the guest to ensure they have an enjoyable experience.
• Answer questions about common venue programs such as upgrades, purchasing fan merchandise, where are the restrooms, etc.
• Assist guests with needs such as finding their seats, seat relocation, escorting guests to artist meet & greets and finding lost items.
• Assist in resolving guest complaints.
• Report maintenance and cleaning issues to the respective department manager.
• May fill in temporarily with a different department to support staffing levels during peak or break times.
• Greet guests as they enter and leave the venue. May also distribute advertising flyers.
• Check restrooms frequently to make sure guests lines are moving and alerting the cleaning when necessary.
• Show CARE by participating in venue recycling efforts before, during and after the show.
• Other job duties as assigned by Guest Services Manager or Supervisor

This position starts at $16.00 per hour

Qualifications :

• High School Diploma or equivalent
• At least 2 years in Guest Service and communications is a plus
• Creative thinker and problem solver
• Excellent verbal, written and interpersonal communication skills
• Acute sense of judgment, tact and diplomacy
• Position requires constant walking, climbing stairs, lifting and carrying 50 lbs and occasional sitting

Last updated : 2024-03-24