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THE JOB
This position delivers services to support the client’s day-to-day needs related to the use of ticketing systems and products.
The CSS will be responsible for maintaining agreed upon service levels. They will follow-up as needed with national teams to ensure we are providing timely problem resolution.
Responsibilities will also include training, sharing of best practices, and general operational support including installs and upgrades.
WHAT YOU WILL BE DOING
CLIENT SERVICE
Ticketmaster ONE, Host System & Access Control Support
Product Support
Problem Resolution
WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS / COMPETENCIES)
YOU (BEHAVIOURAL SKILLS / COMPETENCIES)
Rock Solid Reliability I earn the trust of clients, co-workers and fans; I set clear expectations; I deliver high quality work on time and on task;
I take the time to do things right
Solution Driven I creatively find solutions to problems clients are experiencing by collaborating with management and interdepartmentally with experts that can find alternative and effective solutions to any limitations.
Winning Teamwork I collaborate with others; I share information openly; I listen and take time to empathise and understand where others are coming from;
I show recognition and appreciation for the contributions of others
Act with Integrity I am proud of the way I represent myself and the company to others; I act with good intentions; I have direct, honest conversations while creating a safe work environment for open dialogue;
I represent information and data accurately and completely
EQUAL OPPORTUNITIES
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work.
We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.
It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
CULTURE
We’re fans who help fans everywhere get into the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favourite artists, teams, and shows, and we continue to shape innovation every day.
We’re not just selling tickets (though we do that better than anyone else), we’re enriching lives one amazing experience at a time.
And we think that’s pretty amazing. If you’re passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
We have a Fan First’ mindset, placing customers at the heart of everything we do. Whether working behind the scenes or engaging directly with the Fan’ you will be part of a culture that supports and enriches the fan experience.
Your work, our passion delivering world class experiences Fan First.
Part Time
$55k-73k (estimate)
04/22/2024
06/21/2024
livenationvideoboxoffice.com
GRAND RAPIDS, MI
1,000 - 3,000
2007
SUE BARSOUM
$50M - $200M
The job skills required for Client Support Specialist (Part-Time) include Customer Service, Problem Solving, Customer Contact, Troubleshooting, Credit Card, Client Service, etc. Having related job skills and expertise will give you an advantage when applying to be a Client Support Specialist (Part-Time). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client Support Specialist (Part-Time). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Client Support Specialist (Part-Time) positions, which can be used as a reference in future career path planning. As a Client Support Specialist (Part-Time), it can be promoted into senior positions as a Customer Service Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Support Specialist (Part-Time). You can explore the career advancement for a Client Support Specialist (Part-Time) below and select your interested title to get hiring information.
If you are interested in becoming a Client Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Client Support Specialist job description and responsibilities
Ensure positive client experience through high quality service and communication thereby attaining client retention.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Client Support Specialist jobs
Client support specialists must be able to handle a variety of situations with professionalism and tact.
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Communicate clearly with customers.
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Aspiring candidates must provide excellent service and meet client needs while offering cost effective technological solutions to the organization.
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Step 3: View the best colleges and universities for Client Support Specialist.