Overview

Function (Scope and Main Purpose of Job)

The Slot Manager is responsible for the successful operation of the Slot Department and assuring that guest have a favorable gaming experience.

Responsibilities

Core Service Standards

CLEAN: Must make the property shine and look impeccable while maintaining a neat CLEAN and crisp personal appearance.

SAFE: Must make guests feel SAFE and comfortable through creating a worry free, carefree experience.

FAST: Provide FAST and efficient service with accuracy. Meet service time requirements and anticipate guest needs.

FRIENDLY: Greet each guest with FRIENDLY welcomes, making eye contact and smiling. Use H.E.A.R.T. steps to ease guest concerns. Say thank you to departing guests.

FUN: Work passionately as a team to create a FUN experience both for everyone who works and plays here.

Specific Responsibilities and Duties

• Develop and manage the budget for the Slots Department.
• Manage processes and programs to effectively control and reduce loss time injuries.
• Manage staffing and scheduling levels to ensure the gaming experience for guests and work experience for team members is an enjoyable one.
• Delegate duties and assign responsibilities as warranted.
• Training and development of staff to ensure they are successful in providing the highest level of guest service to ensure guests have a positive gaming experience each time they interface with a slot department team member.
• Direct and manage slot equipment change outs, placement and repair. 
• Review slot activities and promotional status with the Vice President.
• Monitor and adjust slot equipment performance to ensure level is equal to or exceeds the standards of the competition. 
• Meet with departmental directors and managers as necessary.
• Other duties as assigned.

Qualifications

Job Requirements (skills, knowledge, and abilities) 

• Ability to analyze and interpret departmental needs and results.
• Ability to solve complex problems.
• Ability to perform assigned duties under frequent time pressures.
• Ability to maintain mental concentration for significant periods of time.
• Broad variety of tasks and deadlines requires an irregular work schedule.
• Ability to perform assigned duties in an interruptive environment.
• Knowledge of gaming regulations, internal controls, and gaming devices.
• Knowledge of gaming regulations, internal controls, and gaming devices.

Educational Requirements

• Seven (7) to ten (10) years of experience with operations and management in multi device 24- hour casino slot department. Three (3) years of experience in managing people, processes and budgets.
• A 4-year degree in related fields or equivalent work experience.
• Must be able to comply with all state gaming regulations, which may include obtaining a license.

Physical Requirements

• Standing 10%
• Walking 30%
• Sitting 60%
• Keyboarding 60%

Working Conditions

• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.