Overview

Function (Scope and Main Purpose of Job)

This role is responsible for the overall leadership and management of Live Casino & Hotel to establish the Resort as the premier gaming and entertainment property in the Bossier/Shreveport market.

Critical to this position is the ability to embody, communicate and drive the culture of the Live! brand in a style most effective for the Bossier market. As the latest addition to the gaming portfolio of The Cordish Companies, this exciting project will raise the bar of the gaming, hospitality, and entertainment experience in the region. The leader of Live! Casino and Hotel, Louisiana, will be responsible to bring to life the Live! core values of providing:

• Best-in-class facilities
• Unrivaled guest experience
• A culture of opportunity, empowerment, recognition, inclusion, and fun for the team members
• A driving force focused on the growth and vibrancy of the community.

This position will successfully lead, develop and manage profit and loss of the business with strong revenues, margins and EBTIDA . Ensures the success of targeted return on investment for Live Casino. Manages over 700 team members, 1000 slot machines, 30 table games, 400 hotel rooms, 25,000 sq ft event center, and 6 restaurants/bars.

Responsibilities

Core Service Standards

CLEAN: Must make the property shine and look impeccable while maintaining a neat CLEAN and crisp personal appearance

SAFE: Must make guests feel SAFE and comfortable through creating a worry free, carefree experience.

FAST: Provide FAST and efficient service with accuracy. Meet service time requirements and anticipate guest needs.

FRIENDLY: Greet each guest with FRIENDLY welcomes, making eye contact and smiling. Use H.E.A.R.T. steps to ease guest concerns. Say thank you to departing guests.

FUN: Work passionately as a team to create a FUN experience both for everyone who works and plays here

Specific Responsibilities and Duties

• Create the strategic vision and develop and implement the operational strategies and tactics the leads Live Casino & Hotel to become the premier gaming and entertainment option in the Bossier/Shreveport Market.
• Leads and directs the executive management team in the opening plan, development, production, promotion of Live Casino & Hotel products and services.
• Responsible for planning, controlling, communicating, and implementing procedures and processes for the overall efficient operations of the business.
• Directs and leads staff in developing strategies to accomplish objectives approved by the Board of Directors and oversees the implementation of the strategies.
• Directs and leads the preparation of short-term and long-term business plans and budgets based on broad corporate goals and growth objectives, with Operational assistance from all functional areas.
• Maintains a sound plan of the Live Casino & Hotel organization by establishing policies to ensure adequate management training and development and to provide for management succession.
• Plans will include the successful development of a broad-based culture with values being clean, safe, fast, friendly and fun, that minimizes turnover of staff.
• Evaluates the results of overall operations regularly and systematically and reports these results to the Ownership.
• Ensures that the responsibilities, authorities, and accountability of all direct reports are clearly defined and understood.
• Is the focal point for leadership and ensures that Live Casino & Hotel becomes an integral part of the Bossier/Shreveport region.
• Demonstrates the Live! principles as a impactful community leader.

Qualifications

Job Requirements (skills, knowledge, and abilities)

• Requires Casino experience.
• Requires a minimum of fifteen (15) years of Senior Management experience, preferably in the gaming or hospitality industry.
• A minimum of five (5) years’ experience as General Manager or divisional Sr. Vice President with P & L responsibilities is desired.
• Must be able to obtain and maintain a valid gaming license as determined by the State Gaming Agency.
• Ability to perform assigned duties in an interruptive office. Ability to maintain visual attention and sustained mental concentration for significant periods of time. High ability to create innovative strategic plans that are guest service oriented.
• High ability to analyze and interpret marketing research and financial data.
• Broad variety of tasks and deadlines requires an irregular work schedule.
• Ability to perform assigned duties under constant time pressures.

Educational Requirements

• Requires a four (4)-year degree in Business, Marketing or Management.
• MBA or graduate level degree is preferred.