Position

Senior Residential Advisor

Reports To

Social Development Director

Department

Social Development

FLSA STATUS

Non-Exempt - Full Time

Primary Position Objectives

Plans, supervises, and coordinates residential living operations during assigned shift. Must be available to work any shift and day of the week due to a 24/7 operation.

Brief Description of Duties

• Controls the movement of students between dormitories.
• Distributes dormitory supplies.
• Tracks dormitory performance as it relates to dormitory incentives, including student retention.
• Screens, interviews, and recommends the hiring of all Residential Advisors (RAs).
• Reports to the Residential Living Manager on all aspects of residential living operations.
• Provides orientation and other job-related training to RAs.
• Schedules work assignments, supervises and evaluates RA performance.
• Ensures that dormitory activity logs are accurately and completely maintained.
• Maintains and follows all non-health standing orders.
• Provides student instruction in developing and improving residential living skills.
• Ensures student accountability.
• Coordinates building, and equipment use.
• Maintains a safe and healthful work environment at all times.
• Ensures the students receive prompt and appropriate assistance in the event of injury, illness, emotional trauma, arrest, trouble at home or other traumatic experiences.
• Administers first aid and emergency medical procedures.
• Inspects dormitory areas to ensure cleanliness, safety, and attractiveness.
• Participates in student case conferences as deemed necessary.
• Maintains accurate/current records of students’ personal/social development plans.
• Completes required reports timely and accurately.
• Maintains a student discipline to maximize social development engagement, participation, and learning. Collaborates with safety/security and other departments on student issues.
• Establishes a high degree of student rapport.
• Provides regular feedback to students regarding appropriate employability skills.
• Arranges student transportation when needed.
• Acts as center liaison to the Center Director after normal business hours.
• Submits time sheets within time frame per center policy.
• Assists with the student leadership program.
• Follows the CDSS plan and Code of Conduct system daily.
• Works towards meeting performance standards and goals.
• Adheres to required property controls policies and procedures.
• Maintains good housekeeping in all areas and complies with safety practices.
• Complies with all DOL guidelines, OFCCP regulation, Quality Assurance Plan (QAP) Serrato policies and procedures, Job Corps notices and bulletins, and Center policies and procedures.
• Demonstrates and abides by Serrato Corporation’s core values and operating principles.
• Models, mentors, monitors appropriate Career Success Standards.
• Helps students become more employable through continuous reinforcement.
• Participates in PRH mandated staff training. Failure to participate may result in disciplinary action up to and including termination.
• Performs other duties as assigned.

Key Competencies

Performance Standards/Results

Effective

Communication

• Presents information both clearly and concisely and regularly confirms correct interpretation of information.
• Very high standard of communication skills both written and verbal for the presentation of facts and ideas.
• Shows professional non-verbal body language and actively listens to others.

Organization of Work

• Action oriented. Demonstrates the ability to handle several projects simultaneously with decision making, flexibility, and problem solving.
• Implements the key principles of time management, task allocation and priority assignment in addition to personal organization.
• Shows attention to detail and ability to complete work with the highest level of accuracy and efficiency.
• Continually seek ways to improve employment service provided via development of professional skills and personal growth.

Professionalism

• Demonstrates professional interpersonal skills when interacting with others. Abides by Serrato Corporation's Healthy Workplace Environment Policy.
• Acts as a team player and builds professional relationships with coworkers to achieve goals.

Leadership & Management

• Ability to exceptionally manage and lead staff from diverse backgrounds.
• Committed to investing in and developing staff and positioning them to succeed.
• Mission-oriented and possesses a strategic vision.
• Motivates staff and provides coaching and/or feedback when needed.

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• Proficiency with Microsoft Office applications including Word, Power Point, Outlook, and Excel.
• Computer literacy with basic computer functions, email, internet, ans basic programs such as Adobe Acrobat.
• Ability to develop and maintain professional and collaborative relationships with students.
• Knowledge of residential living and dormitory procedures and practices.
• High level of communication, interpersonal, organization, and leadership skills.

Experience

Minimum of two years related experience as Residential Advisor or related supervisory experience in a similar environment is preferred. Minimum one year working with youth or related experience and/or training.

Education

Associate’s Degree in a human services field such as Social Work, Psychology, Sociology, Counseling, or related fields from a college or university and/or equivalent combination of education and related experience.

Certificates, Licenses, Registrations

Valid State Driver’s License

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, and walk; to reach with hands, arms, talk, and listen. The employee is occasionally required to sit; to use hands and fingers to handle or feel; to taste and to smell. The employee must be able to occasionally lift and/or move up to 25 pounds. Specific vision capabilities required by this job include close vision, distance vision, and peripheral vision.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in this work environment is moderate.

Benefits Offered

• Paid Short Term / Long Term Disability and basic life insurance.
• Health care insurance available (medical, dental, vision, critical illness, accident, HSA, and FSA)
• Paid Holidays
• Paid Time Off
• 401K & 401K Matching
• Tutiton Reimbursement
• Employee Assistance Counseling Service Program

Disclaimers

• Serrato Corporation is an Equal Opportunity Employer
• Serrato Corporation conducts background checks and drug screens.