You haven't searched anything yet.
SUMMARY:
Responsible for working all shifts relating to the guest service aspect of the hotel including greeting guests, operating point of sale, telephone, and property management systems, and accommodating guest requests and needs in all areas (Hotel, RV Park, and Gift Shop).
Assist and do what you and your department can to create a fun, exciting entertainment experience for our guests and engaging, inclusive, supportive work environment for our team members.
MINIMUM NECESSARY QUAIFICATIONS:
Education:
Experience:
A documented and verifiable combination of education and experience may be substituted for degree requirements.
Age Requirement:
SKILLS AND ABILITIES:
CONDITIONS OF EMPLOYMENT:
Conditions of employment with Little River Casino Resort include passing a pre-employment drug test excluding marijuana, passing Resorts background check to meet the employment eligibility requirements as they pertain to the position and successfully completing a 90-day introductory period.
Individual must not have been charged or released from employment or involved in anything which could be considered a liability to the Resort, e.g. harassment, theft, violence, or integrity issues.
Knowledge, Competences, and Talents:
ESSENTIAL DUTIES AND RESPONSIBILITIES:
REMOTE WORK EMPLOYMENT: (If applicable to job)
Remote Work Team Members complete their job responsibilities from a location other than on-premises. These positions use digital tools to handle tasks, complete projects, and communicate with their team, vendors, and guests. These positions may require Team Members to occasionally report physically to the property for onboarding, scheduled meetings, etc.
PHYSICAL DEMANDS:
While performing the duties of this job, the team member may be required to frequently stand, walk, sit, bend, twist, talk, hear, and perform repetitive motions. There may be prolonged periods of sitting, keyboarding, reading, as well as driving or riding. Must have manual dexterity necessary to manipulate equipment necessary to dealing functions. Must be able to perform repetitive hand and wrist motions. The team member must occasionally be able to push, pull, grasp, lift and/or move up to 35 pounds occasionally. Any lifting and/or moving over 50 pounds needs to be done in a team lift. Specific vision abilities required by this job include reading, document, computer, distance, and color vision. Talking and hearing are essential to communicate with team members, vendors, and guests in individual, department, small and/or large group meetings. Communication in face-to-face discussions, telephone, emails, and other electronic ways required. Must be able to operate computer equipment for extended periods of time. Must have a good sense of balance, and be able to bend and kneel.
WORKING ENVIRONMENT:
A working environment is the setting, social features, and physical conditions in which a job is performed. The general working environment for the Resort is office, gaming floor, food outlet, hotel and convention/entertainment center including flashing lights, frequent loud noises, and a smoke-filled environment. Must be flexible with work schedule for any hours and/or shift, as assigned, according to business needs. Occasional overtime required. Occasionally must deal with angry or hostile individuals. Extensive computer use.
DISCLAIMER OF EMPLOYMENT:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job description. It shall govern all positions as defined in the Team Member Handbook. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.
All Little River Casino Resort Team Members are responsible to ensure they are in compliance with Little River Casino Resort Policies and Tribal Gaming Regulations.
ACKNOWLEDGMENT:
I have reviewed the content and description of the above listed position and have been provided a copy of the description. I certify that I am able to perform the essential functions of this position as outlined in this description, with or without reasonable accommodation.
Full Time
$26k-34k (estimate)
03/24/2024
04/28/2024
littlerivercasinos.com
Manistee, MI
25 - 50
The job skills required for Guest Service Agent - 24-0045 include Guest Service, Housekeeping, Credit Card, Problem Solving, Laundry, Accounting, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest Service Agent - 24-0045. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest Service Agent - 24-0045. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Guest Service Agent - 24-0045 positions, which can be used as a reference in future career path planning. As a Guest Service Agent - 24-0045, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Service Agent - 24-0045. You can explore the career advancement for a Guest Service Agent - 24-0045 below and select your interested title to get hiring information.
If you are interested in becoming a Guest Service Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Service Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Service Agent job description and responsibilities
Reservations at restaurants or entertainment venues may be made the guest service agent.
03/06/2022: Colorado Springs, CO
When customers check out, part of a service agent’s job entails totaling their bills.
12/21/2021: Gainesville, FL
Calls from hotel rooms that come through the switchboard are usually handled by guest service agents.
03/08/2022: Lompoc, CA
When a problem with cleanliness arises, the agent dispatches housekeeping personnel to the room.
03/03/2022: Flagstaff, AZ
The agent tabulates the room rate and any telephone or room service charges added during the stay.
02/11/2022: Rochester, NY
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Service Agent jobs
Being organized and detail oriented will be beneficial to maintaining records and sorting guest requests.
01/26/2022: Sarasota, FL
The best guest service representatives will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise.
02/03/2022: Sioux Falls, SD
Hotel guest agents spend much of their time arranging for services hotel quests request or need.
02/14/2022: Des Moines, IA
Even minor tasks, such as taking messages for guests and receiving or sending faxes may make a guest's stay more satisfactory and fall under a hotel guest agent's job description.
01/16/2022: Concord, NH
Concierge create memorable guest experiences that achieve guest loyalty and support overall service experience.
01/12/2022: Abilene, TX
Step 3: View the best colleges and universities for Guest Service Agent.