About Long Island Select Healthcare, Inc.

Long Island Select Healthcare Inc. (LISH) is a comprehensive network of community health centers. We are a Federally Qualified Health Center (FQHC) that provides Article 16 and 28 clinic services at 8 locations across Suffolk County, New York. We are a multi-specialty healthcare provider caring for our community through Primary and Specialty Medical Care, Dental, Behavioral Health, Audiology, Physical Therapy, Occupational Therapy and Speech Language Pathology. We currently provide care to over 7,000 patients and have an annual operating revenue of $22m.

LISH is a Forward-Thinking, Community-Oriented Organization!

 NYS Patient-Centered Medical Home

Chronic Care Management Program

Telemedicine & Virtual Care Services Program

Integrated Primary & Behavioral Healthcare

Essential Duties & Responsibilities
1. Works cohesively with LISH clinicians, BH staff, patients and families in the identification of
necessary services for the overall wellness of patients being treated by LISH clinicians.
2. Provides a direct point-of-contact resource for patients and families on topics not requiring
clinical expertise including, but not limited to:
a. Questions or concerns related to duties described herein
b. Communicates care processes with providers, care team, and patients – as directed
c. Informational inquiries related to BH services provided by LISH
d. Independent problem-solving of nonclinical issues, understands when to escalate an issue
to BH Care Manager or clinician
3. Provides administrative and nonclinical support for the Behavioral Health Department including,
but not limited to:
a. Obtaining health records from internal and external sources
b. Documents all patient-related activities within LISH’s EMR (eClinicalworks)
c. Reporting, generating & mailing patient letters and documents
d. Creates, manages, and/or tracks spreadsheets for the purposes of providing operational
reports to management. Ensures integrity of contained data is maintained to the best of
their ability.
4. Obtains & tracks prior authorizations, as necessary
5. Provides backup and support to BH Schedulers, as needed. Duties may include:
a. Coordinating services & care including scheduling & rescheduling appointments
b. Assists with obtaining transportation arrangements as-needed
c. Maximizing provider schedules in an effort to reduce patient waitlists
d. Confirming patient appointments and placing follow-up phone calls
6. Supports LISH through logging general BHI activities/minutes spent in enrolled patient records
for the purposes of meeting monthly care coordination requirements.
7. All other duties as assigned by the BH Care Manager