SUMMARY

At the direction of the Field Service Supervisor and the Technical Support Team, the Field Service Technician II will be provided assignments to complete installation, troubleshooting and repair of LINET and non-LINET products in hospital and healthcare facilities. The Field Service Technician will assist on customer installations and be responsible for reporting any damages, bed function failures to the Technical Support Team, and if possible, repair any of the reported bed concerns within the established standards while on site. The Field Service Technician II will also provide formal and informal technical training in addition to advanced level troubleshooting support to Field Service and Technical Support Technicians as needed. When the Field Technician II supports a contract with three or more dedicated technicians, matrixed leadership responsibilities may be required.

JOB RESPONSIBILITIES

• Provide high level of customer service and interact with customers in a professional manner.
• Complete repair work for service related to electronic, hydraulic and pneumatic systems repairs as per established service standards and training.
• All other duties as assigned
• Regular and timely attendance, nights, weekends and on-call hours maybe required.
• Wear personal protective equipment including but not limited to safety shoes, eye protection, gloves, and protective clothing at all times.
  • LINET will provide established equipment annually. LINET equipment is to be utilized by the service technician when working on LINET products and completing other assigned tasks.
• Will be required to complete service van maintenance, inventory of required tools, and spare parts prior to and at the end of each shift. If the van, tools or parts are in need of service or repair, the Service Technician will report this to his or her manager for approval to repair equipment prior to continued use for safety and per guidelines.
• Conduct formal and non-formal technical product training for Field Service Technician in both a factory and field environment.
• Serve as an escalation point by providing advanced level technical support for Field Service and Technical Support Technicians.
• Assist with the development and training of service procedures for new products.
• Adhere to LINET Safety Procedures while conducting routine maintenance, work order repairs, installations and other-directed work on LINET products.
• Will assist as instructed on installations and will complete routine preventative maintenance per service contracts.
• Document repairs as completed per work orders, to include, but not limited to; evaluation, service or PM forms, accurately describing any bed function failure, and how the failure was remedied, including parts used, or parts required to restore the bed back to service, and confirming warranty or non-warranty reported failure.
  • All paperwork must be signed by both the technician and the facility representative, then submitted to Technical Support Team within 24 hours of completion
• Perform routine preventative maintenance on beds, and repairs on all beds, stretchers, OBT’s, and other accessory items that may have reported failures per outlined service contracts and work orders.
• Understand the detailed functionality and benefit offering of each product, how each product is best applied to meet emergent customer needs and benefits the products will provide to both the patient and caregivers.
• Complete ongoing education, as provided by LINET to stay current on all LINET products and technologies.

EDUCATION and/or EXPERIENCE

• High School Diploma or equivalent
• 5 years related experience and/or training
• Advanced electro-mechanical repair and troubleshooting skills
• 3 years’ experience conducting technical training
• Preferred: Advanced LINET product troubleshooting experience
• Experience in driving “C” size trucks
• Valid driver license, ability to be insured under Company insurance per established guidelines. Drivers’ license record will be reviewed on an annual basis.
• Must be proficient in Microsoft Office Suite: Word, Excel, PowerPoint, Outlook

SUPERVISORY RESPONSIBILITIES

This position does not have supervisory responsibilities

LANGUAGE SKILLS

Ability to respond to common inquiries or complaints from employees, customers or members of the business or at-large community.

MATHEMATICAL SKILLS

Ability to apply mathematical concepts and operations.

REASONING ABILITY

Ability to define problems, collect data, establish facts, draw valid conclusions, and offer appropriate solutions.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to sit and stand. The employee is occasionally required to walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Ability to drive in inclement weather.

WORK ENVIRONMENT

Works in hospital environments where biohazards could be present

TRAVEL

This position requires travel of 5% up to 80% for the purposes of field service, delivery & installation of beds, and occasional sales support and trade shows.

Please note, due to the nature of our work in healthcare, vaccination of COVID-19 is a requirement of the job, absent of a valid approved exemption.

LINET Americas, Inc. is an Equal Opportunity / Affirmative Action employer.
All candidates are selected solely on the basis of legally permissible job related criteria.

LINET Americas, Inc. is an E-Verify employer.