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To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.
As a Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:
Basic Qualifications:
Degree Required
Bachelor's degree
Minimum Years of Experience
4 years
Preferred Qualifications:
Preferred Degree
Master's Degree
Preferred Fields of Study
Computer and Information Science, Computer Engineering, Management Information Systems, or related fields.
Preferred Certifications
Certifications and/ortechnical implementation experience with at least one of the following applications: SEW SCM / SmartCX, SEW SMW, integrations with applications like Oracle CC&B, SAP IS-U, CRM applications, etc.
Preferred Knowledge/Skills
Demonstrates thorough abilities and/or a proven record of success as a technical lead or technical architect in implementing enterprise level applications in the following:
Keeping up with Power and Utilities Industry trends, specifically around technology involving meter-to-cash processes, customer engagement, call deflection, customer relationship management, renewables, sustainability, ESG, etc;
Interfacing with multiple areas of the team including IVR, call center KPIs, payment services, billing, collections, and field service management;
Leads with best practices withinsolution architecture frameworks, tools and leading practices;
Utilizes DevOps and CI/CD methodologies / tool;
Integrating specifications, along with supporting technical tools tovalidateas-built solutions (e.g., Postman, SoapUI, Swagger, etc.);
Creating and reviewing technical documentation for customer experience-interfacing solutions;
Conducting client-facing technical workshops to identify current state, gaps, and opportunities for improvement within the enterprise technology landscape;
Collaborating with clients and internal product owners and developers to translate requirements, functional specifications, and user acceptance criteria into technical solution designs;
Managing technical resources and vendors in the creation of technical artifacts and deliverables (e.g., technical spec documents, integration designs, data mapping documents, etc.);
Providing oversight during the development lifecycle, managing defect resolution, and providingtechnical input/recommendations during testing phases for customer experience solution implementations;
Collaborating with internal and client stakeholders to build technology roadmaps and prioritization of initiatives based on understanding of effort, costs, and outcomes;
Participating in client discussions and meetings while presenting to groups virtually and in person;
Preparing concise, accurate documents and maintaining project economics while maintaining flexibility for unanticipated issues;
Creating an atmosphere of trust and seeking diverse views to encourage improvement and innovation;
Answering questions and providing direction to less-experienced staff; and,
Providing timely meaningful written and verbal feedback skills.
Qualifications:
Functional & Industry TechnologiesOther
$129k-165k (estimate)
02/09/2024
05/09/2024