4 M Club Concierge - Full Time Jobs in Lincolnshire, IL
Lincolnshire Marriott Resort is Hiring a M Club Concierge - Full Time Near Lincolnshire, IL
DEPARTMENT: FOOD & BEVERAGE
REPORTS TO: RESTAURANT MANAGER
ISSUE DATE: JANUARY 1, 2017
Essential duties and responsibilities include the following (other duties may be assigned):
- Handle all guests’ requests and fulfill them as quickly as possible.
- Be very knowledgeable about the resort and its services.
- Be very knowledgeable about local area, local events, attractions, sightseeing and cultural events.
- Arrange all types of requests for all of our customers such as car rental, airline and train tickets, office services, beauty and barber services, babysitter etc. Arrange presents, repairs and shopping, if requested.
- Assist in check-in and check-out of guests whenever needed.
- Ensure compliance with accident prevention guidelines.
- Ensure that log books, handovers and checklists are completed daily.
- Ensure compliance with cash handling.
- Recognize all repeat guests and VIPs. Be able to recognize them and know about their special requests.
- Be knowledgeable about Marriott Rewards and Frequent Flyer Programs.
- Have a thorough knowledge about SOPs and LSOPs within the department.
- At all times strive to represent Marriott in the most professional and courteous manner.
- Be very knowledgeable about the rooms and their locations, services and facilities of the resort.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
High school diploma or GED and two years customer service experience.
Must be able to communicate clearly with guests, customers, supervisors, and fellow employees.
Must be able to calculate amounts and apply basic addition, subtraction and multiplication.
Must be able to analyze routine data to make appropriate judgments regarding the process of guests checking in/out of the resort.
Due to the business demands of the hospitality industry, and the fact that the resort provides guest services 24 hours a day, 7 days a week, any employee may be required to work rotating shifts, including weekends, night shifts, and/or overtime. Also, depending on business demand, hours may be reduced at any time.
I have read and understand all of the above. I have reviewed the duties for which I am responsible, and understand this job description may be modified in writing at any time. This job description excludes marginal functions, incidental duties and special projects which I may be
required to perform when assigned. I understand that this document does not create an employment contract and that I am employed by the Chicago Marriott Lincolnshire, Lincolnshire, IL on an "at-will" basis.
Job Summary
Full Time
$33k-42k (estimate)
05/04/2024
07/03/2024
The job skills required for M Club Concierge - Full Time include Customer Service, Guest Service, etc. Having related job skills and expertise will give you an advantage when applying to be a M Club Concierge - Full Time. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by M Club Concierge - Full Time. Select any job title you are interested in and start to search job requirements.
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